Can’t setup plugin

  • Resolved lvl99

    (@lvl99)


    4 years, 8 months ago

    Hi there,

    After a fresh install of 1.4.3, when I navigate to the plugin to setup I see a blank screen with only “Get started with Google Listings & Ads” at the top.

    Looking at devtools I see a 404 error for /wp-json/gla/mc/setup?_locale=user and I also see an object output like so in console:

    
{
  code: "rest_no_route",
  data: {
    status: 404
  },
  message: "No route was found matching the URL and request method."
}

    Any tips on how to get to the screen where I can see the setup?

    • This topic was modified 4 years, 8 months ago by lvl99.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Martyn J. a11n

    (@martynmjones)

    4 years, 8 months ago

    Hey @lvl99,

    After a fresh install of 1.4.3, when I navigate to the plugin to setup I see a blank screen with only “Get started with Google Listings & Ads” at the top.

    I understand you’re not able to go through the setup process of the extension because of the error No route was found matching the URL and request method.

    As a first step, could you please go to Settings > Permalinks and then click Save Changes without making any changes. This will refresh the rewrite rules on your website so once you’ve done that please go back to Google Listings & Ads to see if you’re able to continue.

    If that doesn’t help, then next I would recommend you temporarily switch to a default theme such as Storefront disable all plugins except for WooCommerce and Google Listings & Ads to check if another plugin is preventing this URL from being accessible.

    Under those conditions, if you are able to access the setup screen, then you can continue with a full conflict test in order to identify where the problem is coming from.

    If neither of those steps help then could your please share your current System Status Report with us? You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    We’ll then advise on the next steps.

    Kind regards,

    Plugin Support Augustus – a11n

    (@augustuswp)

    4 years, 8 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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