Can’t toggle anything on

  • Resolved Michael Zhang

    (@petapixel)


    4 years, 1 month ago

    Jetpack Boost has stopped working, and all 3 optimizations have been turned off. When I try to turn CSS or Javascript optimization on, it immediately toggles off again.

    Tried deleting and reinstalling the plugin, and the same thing happens. Those 2 optimizations won’t stay “on.” The toggle always immediately flips back to off.

    The page I need help with: [log in to see the link]

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  • Plugin Support Animesh Gaurav

    (@bizanimesh)

    4 years, 1 month ago

    Hi there,

    There may be something else installed on the site that’s causing problems. The best way to find out if something is interfering is to test for a theme or plugin conflict. You can do that by following these steps:

    Temporarily deactivate all plugins except Jetpack, and clear your browser’s cache. Then try to toggle option again. If it works, then you know another plugin is conflicting here. You can reactivate plugins one by one, checking to toggle option after each one to discover which plugin is causing the problem. You can leave that plugin deactivated and/or contact whoever makes that plugin for help resolving the issue it’s causing.

    If deactivating plugins doesn’t help, it may be your theme. Temporarily activate a default WordPress theme like Twenty Twenty-One. Then try to toggle the option again. If it works, then you know it’s a problem with the theme. You can contact whoever makes the theme for help resolving the issue it’s causing.

Viewing 1 replies (of 1 total)

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