Can’t Toggle Customise features

  • Resolved jmkingfernandez

    (@jmkingfernandez)


    5 years, 10 months ago

    After updating the Redux plugin, I can’t toggle and publish design features for my wordpress site. The site is using the eletro theme.

    Error code:
    Uncaught TypeError: Cannot read property ‘replace’ of redux.min.js:1 undefined
    at HTMLFormElement.<anonymous> (redux.min.js:1)
    at Function.each (load-scripts.php:2)
    at a.fn.init.each (load-scripts.php:2)
    at HTMLDocument.<anonymous> (redux.min.js:1)
    at i (load-scripts.php:2)
    at Object.fireWith [as resolveWith] (load-scripts.php:2)
    at Function.ready (load-scripts.php:2)
    at HTMLDocument.J (load-scripts.php:2)

Viewing 15 replies - 1 through 15 (of 15 total)
  • Thread Starter jmkingfernandez

    (@jmkingfernandez)

    5 years, 10 months ago

    I manage to fix the issue by rollingback to version 3.6.18.
    There’s seemes to be compatiblity issue.

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    Hmm, I’ll take a look. Thanks for bringing it to our attention. I’ll report back as I find out more.

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    BTW, what do you mean by customize? Are you talking about the customizer?

    Also what version of Redux are you using? This will help us debug more effectively.

    Lastly, can I have the URL to your website please? Thank you.

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    Would you please provide the additional requested information so we can resolve this issue long term please?

    • Theme Name and Version
    • Website URL
    • Exact steps to reproduce the issue.

    Your time will help others not face similar issues. Thank you.

    hibiscusroots

    (@hibiscusroots)

    5 years, 10 months ago

    I got this issue as well!

    After clicking “Appearance” > “Customize”, I get this error:

    Fatal error: Cannot declare class Redux_Customizer_Control_Checkbox, because the name is already in use in /home2/hibiscw5/public_html/wp-content/plugins/redux-framework/redux-core/inc/extensions/customizer/inc/class-redux-customizer-fields.php on line 26

    I get the same error from clicking “Customize” in the top bar menu that’s visible when previewing my site

    My website URL is http://www.hibiscusroots.com,
    and the theme is Buzz Theme by Hercules Design

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    Found it and patching. Thanks for the bug report!

    hibiscusroots

    (@hibiscusroots)

    5 years, 10 months ago

    Perfect, thank YOU!

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    4.1.6 is deploying now. This issue should be resolved by it. Please let me know if it works for you. Thank you!

    hibiscusroots

    (@hibiscusroots)

    5 years, 10 months ago

    Still getting the same error, unfortunately.
    cleared my cache, killed my browser and session of WordPress dashboard.
    same result 🙁

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    What theme are you using? I can’t seem to reproduce. 🙁

    Send an email to [email protected] and I’ll do all I can to get this resolved first thing tomorrow. The more details you give me the better. If you’re even willing to give me access I’ll get it resolved quickly. 🙂

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    @jmkingfernandez would you mind giving this a test again?

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    @hibiscusroots I fixed it for Buzz. Please give it a try. 4.1.7 is the version you should be testing. 🙂

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    Found an issue with Buzz and how they enqueue typography. Working with them to resolve it. My apologies all.

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 10 months ago

    In the meantime, please use this video and the wonderful plugin WP Rollback to revert your copy of Redux to 3.6.18. I’ll get this resolved as soon as I can.

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    5 years, 9 months ago

    This issue has been fully resolved. Please install the newest version of Redux. If you have the newest version and things are still not working, please delete your copy of the plugin and reinstall.

Viewing 15 replies - 1 through 15 (of 15 total)

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