Can´t uninstall Document Gallery

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Dan Rossiter

    (@danrossiter)

    9 years, 9 months ago

    Hi Frank,

    There is nothing in Document Gallery that should prevent uninstallation. Can you please try disabling all other plugins and switching to a default WP theme, then try uninstall again? The only thing I can think of is that some other plugin is doing something odd preventing DG from being able to uninstall cleanly.

    -Dan

    Plugin Author Dan Rossiter

    (@danrossiter)

    9 years, 9 months ago

    Hi Frank,

    Any update on whether this resolved your issue? Here is another instance of this happening with some more details on why it happens: https://ww.wp.xz.cn/support/topic/are-you-sure-you-want-to-do-this-image-trouble/

    -Dan

    muxipups

    (@muxipups)

    9 years, 8 months ago

    I have the same problem. Can’t uninstall document gallery….

    Thread Starter Frank Vision

    (@frank-vision)

    9 years, 8 months ago

    If I switch theme, I’m afraid many settings will get lost. Disabling plugins did not do the trick. If I take a backup, fix the problem by changing theme, restore the backup, then I assume the problem will come come back? Any good tips on how to not loose a lot of work? Is there anything else the developer can do in this case? According to the recommended post: “the most likely candidates to cause this error are plugins and themes not using nonce properly”. I’m using Avada and I have a hard time thinking this solid theme would cause this problem. I might be wrong though…

    • This reply was modified 9 years, 8 months ago by Frank Vision.
    • This reply was modified 9 years, 8 months ago by Frank Vision.
    meruth101

    (@meruth101)

    9 years, 8 months ago

    I as well am having a problem uninstalling this Plugin. I installed it on a staging site, tried it out and for the purposes of what I need at the moment, this did not quite work. So I deactivated it and then went to delete it and the Plugin will not be deleted. Luckily in my case this was done on a staging site and not our live site otherwise I would be extremely upset with the developer of this Plugin. As it is, I can delete the staging site and install a new staging site and it will not be there – but I will be referencing in my notes of Plugins NOT TO USE this one again. Too bad because I liked the idea of it and might have consider it for future projects.

    Thread Starter Frank Vision

    (@frank-vision)

    9 years, 8 months ago

    Unfortunately I installed it on the live site (hidden behind a coming soon page) in order to be able to communicate easier with the customer. So, it´s pretty annoying. Any comments, new ideas or efforts to solve this from the developer?

    Plugin Author Dan Rossiter

    (@danrossiter)

    9 years, 8 months ago

    I just want to assure everyone that this is not being ignored. I have been swamped and not had a chance to investigate further yet.

    I have been able to reproduce the problem and am hoping to find a few minutes this weekend to try and figure out what is going on.

    Thank you all for your patience and I apologize for the inconvenience. If you want to uninstall, for now just disable Document Gallery and once this is resolved you can do a full uninstall.

    -Dan

    Thread Starter Frank Vision

    (@frank-vision)

    9 years, 8 months ago

    Thank you dan! Glad to know you succeeded to reproduce the problem and that you are searching for a solution. Crossing my fingers you find one.

    Plugin Author Dan Rossiter

    (@danrossiter)

    9 years, 8 months ago

    All,

    If you update to DG 4.2.6, you should now be able to uninstall DG.

    I apologize for the delay in getting the fix out and thanks for your patience!

    -Dan

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