Can’t update

  • Resolved pulsarinformatique

    (@pulsarinformatique)


    4 years, 10 months ago

    Hi
    On a 5.7.2 WP I have WP maintenance mode (2.2.4) but can’t upgrade to the newest version.
    While all other extensions can be updated this one is refused with the error :

    Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions

    Even with 777 rigths and ftp_user:psacln ownership (on a debian/plesk server) it doesn’t work.

    is there something special with this update ?
    thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • George J

    (@georgejipa)

    4 years, 10 months ago

    Hello @pulsarinformatique,

    I’d say it’s just a coincidence. We have no control over the WordPress update system, and we do not change any file permissions, so I don’t see how the plugin can cause this file permission issue.

    Anyways, you can try to:
    1. change the directory ownership if you have console access: chown -R ftp_user:psacln /full/path/to/wp-content/plugins/wp-maintenance-mode/ (make sure you use the real path and ftp_user)
    2. delete the plugin directory via FTP and reinstall the latest version via WP-Admin

    —
    George

    • This reply was modified 4 years, 10 months ago by George J.
    • This reply was modified 4 years, 10 months ago by George J.
    Creative Themes

    (@creativethemeshq)

    4 years, 10 months ago

    Hello @pulsarinformatique, there is nothing special in this update, this seems to be a permission issue from your server.

    Please take a closer look at this article.

    Another work around would be to remove the plugin folder from wp-content/plugins/wp-maintenance-mode/ using FTP and install the plugin again.

    Let me know if this helps.

    Thread Starter pulsarinformatique

    (@pulsarinformatique)

    4 years, 10 months ago

    thanks a lot

Viewing 3 replies - 1 through 3 (of 3 total)

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