Can’t update any plugin

  • anaroa3d

    (@anaroa3d)


    3 years, 3 months ago

    Hi! cant update any plugin, if i try it, i get an error message and my website go down. Please need help. Thankyou!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • catacaustic

    (@catacaustic)

    3 years, 3 months ago

    What error message do you see?

    Have you checked your sites log files for any additional information?

    Have you enabled debugging to see error messages on the site?

    gytisp

    (@gytisp)

    3 years, 2 months ago

    Hey are you perhaps using the Astra-Sites (astra starter templates) plugin?

    If you are, try disabling it, then updating the other plugins, it recently had a security update that caused all plugin/theme update options to fail.

    Thread Starter anaroa3d

    (@anaroa3d)

    3 years, 2 months ago

    Hi Gytisp! what happend with the design of my website if i disable Astra site? i don’t want to break anything 🙁

    Thread Starter anaroa3d

    (@anaroa3d)

    3 years, 2 months ago

    This is the log error

    And this are the message when i try to update a plugin

    And then my website go down for about a minute…

    gytisp

    (@gytisp)

    3 years, 2 months ago

    Hey again!

    If you want to continue using the plugin, then you can simply manually update it by downloading it from https://ww.wp.xz.cn/plugins/astra-sites/

    I always recommend making a backup of your website before making any changes though, but your website design should not be affected by the update.

    https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

    You can use your hosting providers File manager instead of FTP to make the process easier.

    Thread Starter anaroa3d

    (@anaroa3d)

    3 years, 2 months ago

    i dont know what i did, and now i dont see my website 🙁

    Thread Starter anaroa3d

    (@anaroa3d)

    3 years, 2 months ago

    my website is back again, uffffff this is too bad, wordpress have to fix this problem, i dont create this… need help!

    casabat

    (@casabat)

    3 years, 2 months ago

    I faced the same problem in my wordpress site, but I don’t know how to enable debugging mode, how can I enable it easily ? and how do I know the plugin which causes errors ?

    Thread Starter anaroa3d

    (@anaroa3d)

    3 years, 2 months ago

    I contact my hosting and they help me fixing the problem, may be it help you

    • This reply was modified 3 years, 2 months ago by anaroa3d.
    • This reply was modified 3 years, 2 months ago by anaroa3d.
    casabat

    (@casabat)

    3 years, 2 months ago

    how can I use wp-debugging mode ??

    they messaged me that the issue is not related to my web hosting, and I should  Enable WordPress Debug Mode to view error details.

Viewing 10 replies - 1 through 10 (of 10 total)

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