• I have been using your wordpress theme for a while. My original site designer added some customizations. I’ve been having a lot of problems with is being spammed and hacked. The problem is I don’t have contact with my original site designer and ZippyKid tried to update the theme but it broke the sites layout pretty badly.

    Email from ZippyKid:

    Turns out this ticket is a little older than the one you ended up submitting where your subscribers were spam mailed due to malware. We cleaned up the malware on that day and I had noted to you that I was going to attempt to update your theme.

    I ran that theme update but it broke your site’s layout pretty badly. Doesn’t even look like the same site or anywhere near it.

    I would highly advise looking into getting a new theme or working with a developer to update your site’s theme to something that is not vulnerable like your current one.

    I’ve restored the theme back to the way it was, but it is still vulnerable and your site may end up getting malware infected again.

    Just wanted to let you know that although the malware issue is resolved, your theme being out of date needs attention to avoid problems in the future.

    ZippyKid suggested I contact you to see if you have any recommendations. Changing the theme would mean redoing my site and I don’t really want to do that.

    Help!

    Thanks Michelle

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  • Hi Michelle, what version of Vertigo were you using? We are not aware of any security issues in the current version of Vertigo, 1.50.2, last updated in April 2015.

    Could you provide a link to your site so I can take a look directly?

    When you say:

    My original site designer added some customizations.

    It makes me think that your designer made changes directly to the theme, without using a child theme. Is that the case?

    This is not the recommended way to work with premade themes, as it prevents you from updating the theme without losing all your customizations.

    I would strongly suggest you have the designer move all the changes into a child theme, so this won’t happen again and you’ll be able to keep the theme updated without losing your tweaks.

    Making a child theme means your changes won’t be overwritten when you update the theme. If you’re new to child themes, you can explore these guides:

    http://codex.ww.wp.xz.cn/Child_Themes
    http://op111.net/53/
    http://vimeo.com/39023468

    Once you move all your design tweaks into a child theme, you will be able to keep your theme up-to-date without losing your customizations.

Viewing 1 replies (of 1 total)

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