Can’t Update WooCommerce Customer Statement

Resolved Dustin Meyer
(@dmeyerlwam)

4 years, 6 months ago

I’m running into an issue where I can’t update from my original Temp domain to my live domain.

Currently, I go to update the “Customer Bank Statement” Setting under payments, and the site prompts a save, however, it reverts back to the temp domain.

Already tried the plugin troubleshooting and theme with no luck.

Help?

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

(@maykato)

Hello,

It sounds like this issue is related to your payment plugin.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thread Starter

Dustin Meyer

(@dmeyerlwam)

4 years, 6 months ago


### WordPress Environment ###

WordPress address (URL): https://dskickin.com
Site address (URL): https://dskickin.com
WC Version: 5.9.0
REST API Version: ✔ 5.9.0
WC Blocks Version: ✔ 6.1.0
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.8.0
Log Directory Writable: ✔
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.30
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_0332syftgn_
Total Database Size: 21.06MB
Database Data Size: 18.13MB
Database Index Size: 2.93MB
wp_0332syftgn_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
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wp_0332syftgn_mailpoet_newsletters: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_0332syftgn_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_0332syftgn_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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wp_0332syftgn_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_0332syftgn_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_0332syftgn_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0332syftgn_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_0332syftgn_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0332syftgn_options: Data: 10.05MB + Index: 0.08MB + Engine InnoDB
wp_0332syftgn_postmeta: Data: 3.08MB + Index: 0.11MB + Engine InnoDB
wp_0332syftgn_posts: Data: 0.41MB + Index: 0.06MB + Engine InnoDB
wp_0332syftgn_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_0332syftgn_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0332syftgn_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_0332syftgn_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_0332syftgn_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0332syftgn_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_0332syftgn_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_0332syftgn_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_0332syftgn_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_0332syftgn_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_0332syftgn_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0332syftgn_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0332syftgn_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_0332syftgn_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_0332syftgn_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_0332syftgn_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_0332syftgn_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_0332syftgn_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 66
custom_css: 1
customize_changeset: 6
elementor_library: 1
mailpoet_page: 1
nav_menu_item: 12
page: 12
post: 3
product: 6
product_variation: 6
revision: 105
seedprod: 1
shop_coupon: 2
shop_order: 5

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (11) ###

WooCommerce Pixel Manager: by woopt – 1.11.7
Starter Templates: by Brainstorm Force – 2.7.5
Code Snippets: by Code Snippets Pro – 2.14.2
Elementor: by Elementor.com – 3.4.8
Essential Addons for Elementor: by WPDeveloper – 4.9.6
Insert Headers and Footers: by WPBeginner – 1.6.0
Jetpack: by Automattic – 10.3
WooCommerce Payments: by Automattic – 3.3.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.7.1

### Inactive Plugins (6) ###

Akismet Anti-Spam: by Automattic – 4.2.1
Gravity Forms: by Gravity Forms – 2.5.15
MC4WP: Mailchimp Top Bar: by ibericode – 1.5.5
Product Feed PRO for WooCommerce: by AdTribes.io – 10.9.7
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
WP Maintenance Mode: by Designmodo – 2.4.1

### Must Use Plugins (1) ###

System Plugin: by  – 4.14.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #24 - /shop/
Cart: #25 - /cart/
Checkout: #26 - /checkout/
My account: #27 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Neve
Version: 3.1.0
Author URL: https://themeisle.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ❌ Staging
Subscriptions Live URL: https://5kx.bd1.myftpupload.com
Subscription Statuses: –
WooCommerce Account Connected: ❌ No

### Store Setup ###

Country / State: United States (US) — Florida

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
tokenization
add_payment_method

### WooCommerce Payments ###

Version: 3.3.0
Connected to WPCOM: Yes
Blog ID: 198880921
Account ID: acct_1JsCLH2HLZZiowMO

### Action Scheduler ###

Canceled: 28
Oldest: 2021-11-11 04:47:16 +0000
Newest: -0001-11-30 00:00:00 +0000

Complete: 182
Oldest: 2021-11-23 16:17:00 +0000
Newest: 2021-12-07 08:28:14 +0000

Pending: 5
Oldest: 2021-12-07 18:36:08 +0000
Newest: 2021-12-07 18:36:08 +0000

### Status report information ###

Generated at: 2021-12-07 16:36:34 +00:00

MayKato

(@maykato)

4 years, 5 months ago

Hi @dmeyerlwam

Thank you for the system status. I see that you are using WooCommerce Payments for which there is a separate support form. You can request support for the plugin on the following forum directly: https://ww.wp.xz.cn/support/plugin/woocommerce-payments/

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Can’t Update WooCommerce Customer Statement’ is closed to new replies.