Can’t upload custom thumbnails

  • Resolved mirkob

    (@mirkob)


    8 years, 10 months ago

    When I click Set Custom Thumbnail the Media Library pops-up but it’s all very light. I can upload a file but then it doesn’t show in the main area to select it.

    At this point, I can select something else and it takes it. If I close and come back then, the file is there to select, but not at first.

    The wordpress media library works fine. Just when views from the plugin it doesn’t work.

    Here a screenshot… The image is loaded on the right, but it doesn’t show on the left. The area is all lighten. http://imgur.com/a/Tls5F

    I’m using the video gallery plugin V.10.

    Let me know, thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • huge-it-support-1

    (@huge-it-support-1)

    8 years, 10 months ago

    Dear mirkob,

    Thank you for your post.
    Let me kindly mention that the commercial or Pro products are not supported in ww.wp.xz.cn forums and we would rather prefer you to ask questions related to the Premium version of the plugin using our Contact us page or Live Chat Box which is available 9.30-18.30 GMT+4 time zone.

    Please drop a message including the link to this forum in it and we will be grateful to assist you.

    We will wait for the email.
    Thanks in advance

    huge-it-support-1

    (@huge-it-support-1)

    8 years, 10 months ago

    Dear mirkob,

    It has been for a while that we haven’t received any reply on this topic. We are marking this ticket as resolved. Feel free to reply anytime with more information on this issue or un-resolve the topic if you do return to the ticket with a reply. We will be happy to assist you and answer all questions you have.

    Regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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