Dear @sbwd ,
Thanks for bringing your issue to our attention.
Is it possible to give us some details on it?
Can we have the screenshot of the section, where the popup can’t be closed as you mentioned?
Also, can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
Looking ahead to hearing from you soon.
Best,
Popup Builder Team
Thread Starter
sbwd
(@sbwd)
Thank you. Here are the files: https://we.tl/t-xdldJVz86w
Dear @sbwd ,
Thanks a lot for the provided files.
We have checked those and noticed that you use the old version of the plugin.
May we ask you to update it to the latest 4.0.2 one and check again?
Also, may we know if the provided screenshot is from the right place?
Is it where the popup can’t be closed?
Best,
Popup Builder Team
Thread Starter
sbwd
(@sbwd)
Thank you. I have now updated to 4.0.2.
Yes, the screenshot is from the “Visual Builder” in Divi, where the popup cannot be closed.
Dear @sbwd ,
Thanks a lot for the update.
May we ask you to connect us via [email protected] email address by sending the support thread URL so we can identify you easily?
We are asking this since we need to have additional information, which can’t be shared publicly.
Looking ahead to hearing from you soon.
Best,
Popup Builder Team
Dear @sbwd ,
As we have noticed you contacted us via email, so we will mark this support thread as resolved.
Best,
Popup Builder Team
