Captcha Anxiety

  • Resolved robbielokeoys

    (@robbielokeoys)


    1 year, 1 month ago

    I’m using PMS pro.

    I had a message from a potential subscriber saying they couldn’t get past Captcha.

    I don’t have Captcha activated.

    I asked him for more information and he didn’t reply, but the next day he signed up successfully. I’ve asked him again for information about this problem but still no reply.

    I’ve been through the sign up process myself to double check everything and there is no Captcha displaying for me, but if others are encountering one and having a problem with it this would explain the drop-off in sign-ups I’ve experienced while traffic has grown.

    I don’t think it’s likely this customer took the time to submit a message about a problem they weren’t having, so where is this Captcha, why is it there when I haven’t activated it, and how do I turn it off?

    I’m very concerned this is impacting registrations but I cannot find this problem and therefor cannot turn it off.

    Any help or advice is appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Support Moderator

    (@moderator)

    1 year, 1 month ago

    @robbielokeoys for paid products support please contact vendors support using their support channel

    Plugin Support thomaswild

    (@thomaswild)

    1 year, 1 month ago

    Hello @robbielokeoys,

    I would like to start by mentioning that the reCAPTCHA functionality from our plugin is also available in the Free version so I assume we can continue the conversation regarding this issue here.

    In case you would like to discuss about paid features in the future, I would like to ask you to contact us on our website here: https://www.cozmoslabs.com/support/open-ticket/

    The reCAPTCHA settings can be found under the Paid Member Subscriptions -> Settings -> Misc tab.
    We offer both the reCAPTCHA v2 and reCAPTCHA v3 implementation.

    I would like to mention that in case you are using reCAPTCHA V3, there is nothing visible on your forms. This version is a hidden reCAPTCHA that determines weather the user trying to access your website is real or not in the background. It requires no additional input from the user.

    You mentioned not having reCAPTCHA activated. Just to be sure, could you send me a screenshot of the above mentioned settings page? (Paid Member Subscriptions -> Settings -> Misc -> reCAPTCHA)

    You can use a site like https://snipboard.io/ to share the screenshots.

Viewing 2 replies - 1 through 2 (of 2 total)

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