Please post a URL to your form when asking for help, so I can give you more accurate help answers.
It is most likely sessions are broken on your server.
Easy to fix
Here is how to begin finding the cause. Let me know what you find.
http://www.fastsecurecontactform.com/troubleshoot-errors-in-wordpress
How to fix broken sessions
http://www.fastsecurecontactform.com/session-start-error
Mike
Hello Mike,
Thank you for your reply.
The URL to the form is http://www.alaskanessences.com/livingbook/help/
I tried changing the theme and deactivating the plugins but neither worked. When I turned on the error reporting, I didn’t get anything related to session variables.
If I print out all current SESSION variables from inside the <head> tag, I get:
array(5) {
["vcita_expert"]=>
&NULL
["fsc_shortcode_redirect_1"]=>
&NULL
["fsc_shortcode_hidden_1"]=>
&NULL
["fsc_shortcode_email_to_1"]=>
&NULL
["securimage_code_ctf_1"]=>
&NULL
}
In case that helps with anything.
Could it be a ‘register_globals’ issue?
Thank you again,
Eric
register_globals is a PHP environment setting. It is a security risk and should be disabled.
If you turn register_globals off, the form should start working properly, let me know if you have success.
Make a new file in Notepad
Be sure it contains this line:
php_flag register_globals off
Then FTP upload it your web site root folder and rename it .htaccess
If you already have one there, you should edit it instead of replacing it.
If that still doesn’t work or generates a 500 Internal Server Error then you’ll have to remove it, then contact your web host to ask them to turn it off.
I have the same problem – It was working before I updated to 3.1.8.2
Where can I download 3.1.7 again? I disabled captcha for now and it is working.
rl7greg
It is most likely sessions are broken on your server.
Easy to fix
Here is how to begin finding the cause. Let me know what you find.
http://www.fastsecurecontactform.com/troubleshoot-errors-in-wordpress
How to fix broken sessions
http://www.fastsecurecontactform.com/session-start-error
I do not recommend going back to 3.1.7 because it had errors that were fixed in later versions. But you can do what you want.
http://www.fastsecurecontactform.com/revert-to-previous-version
Mike
Why do you assume sessions are broken? I had 3.1.7.1 or .2 running before and the same theme and same additional plugins. I think you should assume your recent update is broken with 3.5.1.
The person who started this thread tried those things and they were not the cause. He still has the captcha disabled.
My site is live, I can’t change themes or remove plugins randomly, but I installed a plugin just now called wp-serverinfo and inside wordpress admin here is what it says about php sessions on my server:
Session Support enabled
Registered save handlers files user sqlite
Registered serializer handlers php php_binary wddx
Directive Local Value Master Value
session.auto_start Off Off
session.bug_compat_42 Off Off
session.bug_compat_warn Off Off
session.cache_expire 180 180
session.cache_limiter private, must-revalidate nocache
session.cookie_domain no value no value
session.cookie_httponly On Off
session.cookie_lifetime 0 0
session.cookie_path / /
session.cookie_secure Off Off
session.entropy_file /dev/urandom /dev/urandom
session.entropy_length 0 0
session.gc_divisor 1000 1000
session.gc_maxlifetime 1440 1440
session.gc_probability 1 1
session.hash_bits_per_character 4 4
session.hash_function 0 0
session.name PHPSESSID PHPSESSID
session.referer_check no value no value
session.save_handler files files
session.save_path /var/php_sessions /var/php_sessions
session.serialize_handler php php
session.use_cookies On On
session.use_only_cookies On On
session.use_trans_sid 1 1
Does that look right?
That looks right, but you should really enable WP Debug temporarily to see if there is a PHP session start error or not. Some servers have error display turned off so you never see them.
This problem does not effect everybody, nor is is a WP 3.5.1 issue.
The only reason you would always get “That CAPTCHA was incorrect. Try again.” would be a PHP sessions issue.
There is more than one possible cause and it requires a few minutes of troubleshooting, so I made a help page for this:
http://www.fastsecurecontactform.com/captcha-always-incorrect
Hello,
I got it working.
The problem wasn’t register_globals, as they were turned off, but it was a session_start() hidden in the code from the original developer. Once it was removed, the plugin started working properly again.
I hope you can get yours working rl7greg, maybe try searching your site for a session_start() that doesn’t need to be there.
Thank you for everything, Mike.
Best,
Eric
a session_start() hidden in the code from the original developer of what? another plugin? theme?
I updated my help page with 3 Case studies and troubleshooting steps to resolve the problems you might have.
http://www.fastsecurecontactform.com/captcha-always-incorrect
