Captcha not correct

  • Resolved Martin Howard

    (@gregory0907)


    8 months, 2 weeks ago

    I’m trying to log into my site but I keep getting the message, “Captcha not correct.” However, there’s no captcha window that appears for or even a hidden icon. This just showed up yesterday. I also received an email stating SilentShield – Captcha and AntiSpam for WordPress is not working and I won’t be able to access my site normally. When I try going into recovery mode, the error appears there too. When I try to go into the /wp-content/plugins just a blank white page appears. I’m at a loss of where to go from here. I’ve tried it in multiple browsers and devices – same thing.

    I figured it out myself. I had to go in via FTP to disable the plugin.

Viewing 1 replies (of 1 total)
  • Plugin Support forge12marc

    (@forge12marc)

    8 months, 2 weeks ago

    Hi Martin (@gregory0907),

    please connect via FTP to your WordPress installation and go to the /wp-content/plugins/ folder.
    Rename the folder captcha-for-contact-form-7 – this will deactivate the plugin and you should then be able to log in to your site again as normal.

    After that, it would be very helpful to know which plugin version you are currently using.
    If possible, please also enable debugging in your wp-config.php by setting the following values:

    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);
    define(‘WP_DEBUG_DISPLAY’, false);

    Then try logging in again using an Incognito/Private browser window.

    The log file will be created here:
    /wp-content/uploads/f12-logs/plugins-2025-09-24.log

    Please send us that file so we can analyze the issue in detail.

    Best regards,
    Marc

Viewing 1 replies (of 1 total)

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