Captcha not visible

  • Resolved isodata

    (@isodata)


    4 years, 9 months ago

    Hello and thank you for offering this little plug-in.
    I have followed every step in your description but it won’t show up the captcha.

    I have got following error in the console:
    Uncaught (in promise) TypeError: Cannot read property ‘render’ of undefined
    at recaptchaCallback (wpcf7-recaptcha-controls.js?ver=1.2:38)

    I don’t use any caching optimizer on this page. Is there any chance to fix that?
    I also din’t got the v3 version to run on this theme. “Empty Token” problem…
    I’m using VW Maintenance ServicesVersion: 0.7.1
    Maybe it’s a problem of that?

    Thank you for your help in advance!

    PS: The side is currently locked for the public

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    4 years, 9 months ago

    Hello,

    Generally, when we see this kind of issue, it ends up being a theme or plugin conflict. Unfortunately, since the linked website is not publically accessible, we won’t be able to view the issue to see which plugins/theme is installed.

    We recommend taking a backup of your website, understanding how to do a restore, and installing the WordPress Health Check & Troubleshooting Plugin. This plugin will allow you to disable all plugins except the necessary Contact Form 7 & ReCaptcha v2 for Contact Form 7, along with reverting to a default 20XX Theme. For more information, we recommend reading their documentation, it’s a very nifty and helpful plugin!

    Once you’ve verified that the plugin works on a default install, you can enable your theme, then the plugins one by one until you find the culprit. Otherwise, if you’ve completed the above and continue to run into issues, we recommend double-checking the installation guide.

    We were able to install the VW Maintenance Services Theme from the theme repository and were able to view the form and reCaptcha as expected.

    Hopefully, with the above, you’re able to narrow down your issue to a specific plugin. Once we know which plugin is causing the issue, we can reach out to their developers or build around the issue on our end. Otherwise, if you can provide any other information to help us narrow down this issue, please reply back to this thread. Have a wonderful rest of your week!

    Thread Starter isodata

    (@isodata)

    4 years, 8 months ago

    Thank you for your prompt reply and detailed information’s. We have changed the Captcha thingi to another solution for now. I can’t promise that we have time to change it back and testing it out.

    Anyway, thank you again for your detailed information’s and prompt reply.
    Best regards
    Gerald

Viewing 2 replies - 1 through 2 (of 2 total)

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