CAPTCHA will not work

  • Resolved nordicinnovations

    (@nordicinnovations)


    1 year, 1 month ago

    Hi there. So lately we started having issues with CAPTCHA not showing up at all. Not sure if it has to do with the latest wordpress update or not playing balls with some of the other plugins installed on the site. Let me know what information you possibly need to further error check/problem solve it.
    I have tried, hcapcha, recaptcha and cloudflare, none working.
    We have 2 contact forms, one for submitting “Offertförfrågan and one Contact form under uppsalamaleri.se/kontakt”.
    Many thanks and regards

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Kris – WPMU DEV Support

    (@wpmudevsupport13)

    1 year, 1 month ago

    Hi @nordicinnovations

    I hope you are doing well today.

    Please note that each site is different, as it possibly uses different plugins or themes. In the WP repository, there are over 60,000 plugins, and some of them possibly exist on that site. Taking this into account, there is a risk of new potential conflicts.

    Would you please run a conflict test? Please deactivate all plugins, apart from Forminator, and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme from 2019, and see if it works.

    Before this test, we recommend full site backup or running this test on the staging site.

    Kind Regards,
    Kris

    Thread Starter nordicinnovations

    (@nordicinnovations)

    1 year, 1 month ago

    Hi again. Thank you for the answer and your guidance.

    I have found the culprite for the errors with captcha now, it is the WPCode Lite Version 2.2.7 | By WPCode plugin that is creating the issue.
    Inactivated it and the CAPTCHA is now working properly.

    Many thanks again

Viewing 2 replies - 1 through 2 (of 2 total)

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