Caption editor TinyMCE doesn’t show

  • yaelduckwen

    (@yaelduckwen)


    2 days, 23 hours ago

    Hi, I’m having trouble with the slide captions. When I select “Manual entry,” the TinyMCE editor doesn’t appear for me to write the caption.

    If I disable “Enable TinyMCE” in the plugin settings, it shows the basic textarea.

    • I tried WordPress 6.9 and 7.0
    • I’m using Metaslider version 3.109.0
    • I tried a rollback to version 3.100.0, and it still doesn’t work

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    2 days, 23 hours ago

    Hi @yaelduckwen. Thanks for using MetaSlider. This is most likely to be a plugin conflict. There may be another plugin that is mistakenly trying to load conflicting code on the MetaSlider screen.

    Do you have a test site, or the ability to disable plugins one-by-one to look for conflicts?

    Thread Starter yaelduckwen

    (@yaelduckwen)

    1 day, 21 hours ago

    Hi, thanks for the quick reply. I put the site into maintenance mode, deactivated almost all plugins (leaving only the most basic ones), and changed the theme to Twenty Twenty-Five, but the TinyMCE editor still isn’t showing up.

    Also, the browser console shows these errors:

    Plugin Author htmgarcia

    (@htmgarcia)

    1 day ago

    Hi @yaelduckwen

    Likely another plugin is conflicting with TinyMCE. Would you mind deactivating (NOT uninstalling) the other plugins, except MetaSlider? This may tell us the source of the conflict.

    Regards

    Plugin Author htmgarcia

    (@htmgarcia)

    23 hours, 56 minutes ago

    • I see you already deactivated almost all the plugins. Which are the remaining active plugins?
    • If you create a new slideshow and add new slides, does TinyMCE works fine?
Viewing 4 replies - 1 through 4 (of 4 total)

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