Hello @8vasa8,
Could you please explain more about your requirement, do you want to send emails for a failed order?
We have an option on the settings page to send emails to failed orders, please refer to this screenshot.
Best Regards,
Thread Starter
8vasa8
(@8vasa8)
Hello,
thanks for reply. It does not work for me. I checked that in database a none of them are there.
It’s not capturing failed orders for me.
Hello @8vasa8,
Please share the screenshots of the order notes with us for further investigation.
Hello @8vasa8,
If you click on a failed order on the WooCommerce orders page, you can see the order notes on the right side, please refer to this screenshot.
Hope this helps.
Thread Starter
8vasa8
(@8vasa8)
Hello @bhshravankumar
okay thanks here are two screenshots: screenshot 1, screenshot 2
Hello @8vasa8,
Is this happening for a specific payment gateway? Which payment gateway are you using? Have you tried another payment gateway?
Looking forward to hearing from you.
Thread Starter
8vasa8
(@8vasa8)
@bhshravankumar
Hello,
I am using this: https://toret.cz/produkt/woo-gopay-inline-platebni-brana/
Is there a change to make it work with this?
Thanks
Hello @8vasa8,
Have you tried with any other payment plugin and you confirm the issue is with this payment plugin only?
Thread Starter
8vasa8
(@8vasa8)
Hello @bhshravankumar
your plugin works great only exception is failed order with gopay. I don’t have other payments available only Bank transfer and that doesn’t faile.
Hello @8vasa8,
I have forwarded your request to our developers.
Have you contacted the payment plugin support and asked for a fix for this issue?
Best Regards,
