Card payment order status

Resolved vladbtc
(@vladbtc)

3 years, 5 months ago
Hello,

When a client pays online by card, the order status goes directly to Completed. I need it to go to Processing, as are the other orders not paid online.

The products are not virtual/downloadable.

I also tried applying to functions.php a snippet of code that I found online, but it is not working (netopiapayments is my card processor)

add_filter( ‘woocommerce_netopiapayments_process_payment_order_status’, ‘bbloomer_change_netopiapayments_order_status’, 9999, 2 );

function bbloomer_change_netopiapayments_order_status( $status, $order ) {
return ‘processing’;
}

Anybody has other suggestions?

Thanks!
- This topic was modified 3 years, 5 months ago by vladbtc.

Viewing 4 replies - 1 through 4 (of 4 total)

Saif
(@babylon1999)

3 years, 4 months ago

Hello @vladbtc,

I need it to go to Processing, as are the other orders not paid online.

Can you please elaborate more on this part? Does part of the order need to be paid in person?

Could you also share a copy of your site’s System Status Report and the order notes? You can find the report in WooCommerce > Status.

Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Generally speaking, it’s up to the payment gateway what to do with an order once it’s paid so you might want to get in touch with your payment processor as well.

Look forward to hearing back from you.

Thread Starter vladbtc
(@vladbtc)

3 years, 4 months ago

Can you please elaborate more on this part? Does part of the order need to be paid in person?

I wasn’t clear enough. So – I have two payment options in my store.

One is Cash on Delivery (the client orders the product and pays for it by cash when the courier delivers the product).

The payment option is online by card – the client pays in full by card when placing the order, then the product will be delivered to them and they don’t have to pay anything anymore.

So my issue here is with the order status in woocommerce. When a client chooses to pay with cash on delivery, the order status is going by default to ‘Processing’, which is ok. I change it manually to ‘Completed’ after processing the order and delivering the product.

When a client chooses to pay online by card, the order status is going by default to ‘Completed’, and this is my problem. I would like it to go to ‘Processing’ instead.

I’m also attaching the System Status Report. Also mentioning the store has been online for about 10 months and I had this issue from the beginning, it didn’t appear after an update or something like that.

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The core version is 7.3.0 shopkeeper-child/woocommerce/emails/customer-processing-order.php shopkeeper-child/woocommerce/emails/customer-refunded-order.php shopkeeper-child/woocommerce/emails/customer-reset-password.php shopkeeper/woocommerce/global/quantity-input.php shopkeeper/woocommerce/global/sidebar.php shopkeeper/woocommerce/global/wrapper-end.php shopkeeper/woocommerce/global/wrapper-start.php shopkeeper/woocommerce/single-product/add-to-cart/simple.php shopkeeper/woocommerce/single-product/product-image.php shopkeeper/woocommerce/single-product/product-thumbnails.php shopkeeper/woocommerce/single-product/tabs/tabs.php shopkeeper/woocommerce/single-product.php Outdated Templates: ❌</img> <code>Learn how to update</code> Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔</img> Next scheduled: 2023-01-17 12:26:30 +02:00 Options: ✔</img> Notes: 90 Onboarding: completed Action Scheduler Complete: 1,749 Oldest: 2022-12-17 08:58:53 +0000 Newest: 2023-01-17 07:55:36 +0000 Failed: 783 Oldest: 2022-10-08 15:06:08 +0000 Newest: 2023-01-13 09:59:25 +0000 Pending: 3 Oldest: 2023-01-17 07:56:24 +0000 Newest: 2023-01-17 14:00:58 +0000 Status report information Generated at: 2023-01-17 09:55:39 +02:00 
anastas10s
(@anastas10s)

3 years, 4 months ago
Howdy @vladbtc

Thank you for reaching back, with further information on this.

I am investigating the site at https://konservaria.ro, and the payment gateway for accepting card payments appears to be via the NETOPIA Payments Payment Gateway: by Netopia – 1.0 plugin. See screenshot linked here, for reference.

I suggest getting in touch with their support channel about this, as they would be able to assist you further.

It is available at the following link:

https://ww.wp.xz.cn/support/plugin/netopia-payments-payment-gateway/

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.
- This reply was modified 3 years, 4 months ago by anastas10s. Reason: added screenshot link
Thread Starter vladbtc
(@vladbtc)

3 years, 4 months ago

I found the solution there, thank you!