• Resolved ceduardossilva

    (@ceduardossilva)


    Hello. Good Morning! The carousel with the web stories is static. The forward and back button does not work. When I activate the boxed carousel option, the links also do not work. Have any solution?

    The page I need help with: [log in to see the link]

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  • Hello @ceduardossilva ! Thanks for reaching out with your topic. I can see the issue you are describing on your site, however, I am not able to reproduce it on my testing site. Perhaps, there is a conflict between Web Stories and your theme/plugins. Could you please check if this issue occurs when using a default WordPress theme like Twenty Twenty-Two?

    You can use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

    – Please enable the Web Stories plugin and let me know if the issue is present.
    – Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
    – Note you can disable troubleshooting mode from the plugins page.

    Please let me know how this goes and we will go from there. Thanks!

    @ceduardossilva This topic will be marked as resolved since there hasn’t been any further response. If you do continue to have this issue please feel free to reopen it. Thank you!

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