Good Plugin

  • ricardocosta

    (@madebyuh)


    1 year, 5 months ago

    The plugin delivers valuable functionality and works well when set up correctly. Initially, I faced an issue with incorrect total calculations, and while the support team provided helpful debugging steps, their tone could have been more collaborative and understanding.

    After thorough testing, I discovered the problem was caused by a conflict with another plugin (YayPricing) and not this one. I appreciate the guidance from the support team that helped identify the root cause, and I hope this insight will assist others facing similar challenges.

    Overall, it’s a great plugin, and I commend the team for their efforts. As promised, this is an edit of the original review to reflect the final result.

    • This topic was modified 1 year, 5 months ago by ricardocosta.
    • This topic was modified 1 year, 5 months ago by ricardocosta.
    • This topic was modified 1 year, 5 months ago by ricardocosta.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    1 year, 5 months ago

    Hi @madebyuh ,

    We hope that you will make a support thread to request help with details of your issues (images of backend settings and published product links) so we can reproduce the errors from our end rather than making 1-star review just to get the attention.

    This is not a request but more like a threat to us that we have to solve all the issues users have asap just to get a proper review. Sometimes, the issue might not be an error from us, but an external conflict caused by the combination of two plugins on user’s site but we have to take the blame.

    This is not how we wish to be treated after developing and maintain so many free plugins for WooCommerce users (near 50 plugins), either. If all users that need help create all 1-star review just to get support for something they encounter on their site, we would be truly depressed. It’s not a good practice.

    We also want to be appreciated by our efforts, but users only remember to give us a review when they encounter an unknown issue on their site. How this can become our motivation at all.

    Thread Starter ricardocosta

    (@madebyuh)

    1 year, 5 months ago

    Thank you for your message. I understand your concerns and want to clarify that the 1-star review wasn’t intended as a way to demand attention, but rather an honest reflection of the plugin not working in our specific case, despite following your advice. As mentioned in the review, I am fully open to revising the rating once the issue is resolved or a proper response is provided.

    I have already opened a support thread (https://ww.wp.xz.cn/support/topic/serious-error-in-shopping-cart-total-sum/) and shared multiple videos demonstrating the issue in various scenarios. However, I haven’t received further inquiries or guidance from your team to help address the problem.

    You mentioned the cart block as a potential cause, but we’re using the traditional cart/classic editor, which you state is compatible with your plugin. Despite this, the issue persists, and I’m seeking your assistance to identify what might be going wrong.

    I respect and value the work you put into developing and maintaining these plugins and hope we can resolve this constructively. I look forward to hearing back from you with guidance on how to proceed.

    Best regards,

    • This reply was modified 1 year, 5 months ago by ricardocosta.
    Plugin Support Janilyn T

    (@janilyn409)

    1 year, 5 months ago

    Hi @madebyuh ,

    Thanks for editing your review.

    We need to remind users to properly create threads and report issues on the Support forum instead of writing a review to get the attention with our plugins. Placing a support question in the review section might result in your post being deleted by a forum moderator and it affected our plugin as well.

    In some cases, users even didn’t edit the review after we fix the problem for them (which is not inherent in our plugin) leaving us with a bad review that we didn’t fix anything and our plugin was erratic.

    We just want users to know that we will try our best to help users out, but first, they need to let us know the situation specifically. Providing support on this forum is very strict for developers/authors like us so we must be very careful in everything.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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