cart does not update

Resolved Oliver
(@umik)

9 months, 2 weeks ago

hello

i have a problem, running 2.1, when i add a product to cart, the cart does not get updated, i cannot see the number of items in the cart.

When i disable the pre order plugin, it works fine

any idea ?

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support mathdaniel
(@mathdaniel)

9 months, 1 week ago
Hi @umik ,

I hope you’re doing well.

To help you quickly, please:
1. Record a short clip (Loom/CloudApp) showing “add to cart” and the header/cart count not updating.
2. Include screenshots with versions (WordPress, WooCommerce, theme, Pre-Orders 2.1, PHP), whether you use cache/CDN, and any Console/Network errors.
3. Reproduce on a clean test site with only WooCommerce + our plugin and the Storefront theme (incognito, clear caches).
- If it works there > it’s an external conflict (theme/another plugin/cache).
- If it fails there >share the clip and steps so we can review with that minimal setup.
Best regards, peace!
- This reply was modified 9 months, 1 week ago by mathdaniel.
Plugin Support mathdaniel
(@mathdaniel)

9 months ago

Hello,

As we haven’t received any updates, I’ll mark this ticket as resolved for now.
If the issue persists, please don’t hesitate to reopen this ticket or create a new one.

We’ll be happy to assist you.
Thank you!

Best regards,peace!

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

9 months ago

@mathdaniel This is important, please do not refer to support topics as tickets again. “Tickets” imply some sort of customer relationship. You have no “customers” here, just opensource users of your plugin.

It’s not just wordplay. When you call volunteer support topics “tickets” you are creating a very wrong impression here. Please stop that.

Plugin Author brightvesseldev
(@brightvesseldev)

9 months ago

@jdembowski

Thanks for the feedback, can we refer to the topic as a thread or is just safe to say “Support Topic”.

Regards,
Judd