Cart Not Found

  • halledba

    (@halledba)


    2 months, 2 weeks ago

    Hello, i have a problem with my plugin, I can see the carts in the table, but when i click on one of them i get nothing but a message saying “Cart Not Found”.

    • This topic was modified 2 months, 2 weeks ago by halledba.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Anna Widera

    (@kurowskanna)

    2 months, 2 weeks ago

    Hi @halledba, thank you for reporting this!

    We’ve identified the most likely cause – the database migration introduced in version 1.2.0 may not have completed successfully on your site. This prevents the cart detail page from loading properly, while the cart list remains unaffected.

    We’re currently exploring the best way to resolve this. In the meantime, could you let us know:

    1. Which version of the plugin are you currently running?
    2. Did you update from an older version, or was it a fresh install?

      We’ll follow up shortly with more details. Thank you for your patience!
    Thread Starter halledba

    (@halledba)

    2 months, 2 weeks ago

    Im on version 1.2.7 and updated from an older version.

    Plugin Support Anna Widera

    (@kurowskanna)

    2 months, 2 weeks ago

    Hi,

    Thank you for your message. We have added a status check to the plugin to help investigate what might be happening on your site. Screenshot: https://ps.w.org/live-carts-for-woocommerce/assets/screenshot-4.png

    Could you please update the plugin to the latest version and send us the information visible on the status page?

    We suspect the migration may have failed. If that is the case, you should see a notice allowing you to re-run the migration.

Viewing 3 replies - 1 through 3 (of 3 total)

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