Cart notes to customer incorrect

  • Resolved chrisjhutton

    (@chrisjhutton)


    4 years ago

    Storefront used by Coinsgalore.co.uk all latest versions.
    Most of my products are unique so stock level is only 1 when available. I (as a customer) can add products to the basket OK but when I (as a customer) click onto cart there is a message saying we are unable to supply the product!?!?!?!?!?!?
    This must be because on adding a product to the basket the stock is decremented to zero and this zero stock level produces the erroneous message to my customer’s basket page, hence no orders.
    Urgent resolution required please. *****************************

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter chrisjhutton

    (@chrisjhutton)

    4 years ago

    Please checkout on my site as guest and you will soon see what I mean!

    Raif Deari

    (@rdeari)

    4 years ago

    Hi @chrisjhutton !

    Thank you for reaching out!

    We tried to replicate the issue on your site however, we were not able to as we are being blocked by WordFence. Here is a screenshot of what we can see when I try to add a product to the basket: https://d.pr/rdLUxU

    Can you please temporarily disable the plugin and let us know of a product we can try to add to the basket and see the issue?

    Thank you!

    Thread Starter chrisjhutton

    (@chrisjhutton)

    4 years ago

    Hi, Thank you for looking at my problem. Since raising the issue, I have found the site log file reporting that the database is full so I used Litespeed Cache to ease this situation and the problem is resolved!
    It would appear that the storefront is receiving an error which is reported as a stock error rather than a software issue.
    So I will now close the report as resolved.
    Kind Regards,
    Chris

    nathvi V. a11n

    (@nathvi)

    4 years ago

    Hi @chrisjhutton

    Thanks for your response!

    Since raising the issue, I have found the site log file reporting that the database is full so I used Litespeed Cache to ease this situation and the problem is resolved!

    Glad to know this is resolved!

    Should you need anything else, feel free to reach out.

Viewing 4 replies - 1 through 4 (of 4 total)

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