Cart stays sometimes empty

  • Resolved Pepper 78

    (@pepper-78)


    10 years, 6 months ago

    Dear Support-Team,

    I have a problem with the cart. I’m pretty sure others already had the problem, but couldn’t found something matching. The thing is, that the cart is mostly working. But already plenty of time I got mails with the issue “cart stays empty”. I’m afraid that the most people are not contacting me.
    I rally hope you can help me with this!

    Further down you can see the report of my system info.

    Kind regards and thank you in advance,
    Andrea

    ### WordPress Environment ###

    Home URL: http://www.swiss-advance.com
    Site URL: http://www.swiss-advance.com
    Jigoshop Version: 1.17.9
    Jigoshop Database Version: 1503180
    Log Directory Writable: /home/swissadvancecom/FTPROOT/htdocs/wp-content/uploads/jigoshop-logs/
    WP Version: 4.3.1
    WP Multisite: –
    WP Memory Limit: 64 MB
    WP Debug Mode: –
    Language: de_DE

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.5.30
    PHP Post Max Size: 32 MB
    PHP Time Limit: 61
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.44
    eAccelerator: ✕
    APC: ✕
    OpCache:
    Short Open Tag:
    Allow URL fopen:
    Session:
    Cookie Path: /
    Save Path: /tmp
    Use Cookies:
    Use Only Cookies:
    Max Upload Size: 16 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    Remote Post:
    Remote Get:

    ### Server Locale ###

    decimal_point: .
    thousands_sep: k.A.
    mon_decimal_point: k.A.
    mon_thousands_sep: k.A.

    ### Active Plugins (23) ###

    amr shortcode any widget: by anmari – 2.9
    Captcha by BestWebSoft: by BestWebSoft – 4.1.5
    Kirsch Plugin: by Cherry Team. – 1.2.8.1
    Contact Form 7: by Takayuki Miyoshi – 4.3
    Duplicator: by LifeInTheGrid – 0.5.34
    Envira Gallery Lite: by Thomas Griffin – 1.3.5.0
    Google Analytics: by Kevin Sylvestre – 1.0.6
    Jigoshop Deutsch (de_DE): by David Decker – DECKERWEB.de – 1.7.5
    Jigoshop: by Jigoshop Limited – 1.17.9
    JigoShop PostFinanceCw: by customweb GmbH – 2.0.137
    Neat Skype Status (AJAX and Custom Images): by aurimus – 1.2.7
    Regenerate Thumbnails: by Viper007Bond – 2.2.4
    WPML Multilingual CMS: by OnTheGoSystems – 3.3
    Wordfence Security: by Wordfence – 6.0.20
    Yoast SEO: by Team Yoast – 3.0.1
    WPFront User Role Editor: by Syam Mohan – 2.12
    WPML CMS Nav: by OnTheGoSystems – 1.4.12
    WPML Media: by OnTheGoSystems – 2.1.14
    WPML Sticky Links: by OnTheGoSystems – 1.3.14
    WPML String Translation: by OnTheGoSystems – 2.3
    WPML Compatibility Test Tools: by WPML Development Team – 1.0.1
    WPML Translation Analytics: by OnTheGoSystems – 1.0.7
    WPML Translation Management: by OnTheGoSystems – 2.1

    ### Settings ###

    Taxes Enabled:
    Shipping Enabled:
    Force SSL: –
    Currency: CHF (CHF)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### Jigoshop Pages ###

    Shop Base: #2066 – /produkte/
    Warenkorb: #2873 – /cart/
    Zur Kasse: #2879 – /checkout/
    Bezahlen: #2880 – /checkout/
    Thanks: #2881 – /checkout/thanks/
    Mein Benutzerkonto: #2875 – /my-account/
    Edit Address: #2876 – /my-account/
    Bestellung anzeigen: #2878 – /my-account/view-order/
    Passwort ändern: #2877 – /my-account/change-password/
    Track Order: #2874 – /order-tracking/
    Bedingungen: #588 – /agb/

    ### Taxonomies ###

    Product Types: variable (variable)

    ### Theme ###

    Name: theme47237
    Version: 2.1
    Author URL:
    Child Theme:
    Parent Theme Name: cherry
    Parent Theme Version: 3.1.5
    Parent Theme Author URL: //info.template-help.com/help/
    Jigoshop Support: Not Declared

    ### Templates ###

    Overrides: CherryFramework/index.php

    https://ww.wp.xz.cn/plugins/jigoshop/

Viewing 1 replies (of 1 total)
  • Jigoshop Support-Vasili

    (@vasiliborbis)

    10 years, 6 months ago

    Hi Pepper 78,

    This is usually php session issue, you need to fix it from .htaccess or in php.ini file in server configuration but if you are not familiar with coding it is not recommended to do that, if you can handle the .htaccess file open it and add the code snippet below:

    ” expiresActive Off ” Or ” php_value session.save_handler files “
    (without quotes)

    php.ini file is more complicated and needs server administratior rights.

    Also it could be some issue with your active plugins if you are login as admin or as simple user, try to deactivate all plugins except Jigoshop and see if you get the message, if the issue is gone then you need to activate plugins one by one and every time check the cart if you will get the message to find which plugin cause the issue.

Viewing 1 replies (of 1 total)

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