Plugin Author
MWSGD
(@mwsgd)
I just followed the link to your website and the thumbnails seem fine now. Are you able to resolve on your own? 🙂
No, they aren’t fine in Chrome or Safari. They are still distorted and squished.
I have deleted my cache and the problem remains.
Plugin Author
MWSGD
(@mwsgd)
Can you try temporarily switching the theme to a WordPress default, such as 2012, just to see if maybe it’s a conflict between the updated Jigoshop and the theme?
Same problem to me. My thumbnails on the catalog page are all distorted. Any idea about it?
Plugin Author
MWSGD
(@mwsgd)
@aragornlesage – Does switching to a default WordPress theme have same result?
Have either of you tried to toggle “Crop Catalog Images” in Jigoshop > Settings > Images?
I have switched the theme and the images are still distorted and squished.
Yes, I have checked the “Crop Catalog Images” and regenerated thumbnails.
Helle Michael. I am using Lensa theme and it seems that the problem doesn’t persist when I am swithcing to a default WordPress theme. I tried anyway to toglle “Crop Catalog Images”, but it doesn’t work.
Plugin Author
MWSGD
(@mwsgd)
Can you all check one more thing just to see if it makes a difference? Ope one product and remove the featured image and save it. Then put the featured image back. Doe it make a difference?
It doesn’t change anything for me Michael. The css shows 200px x 200px, but the image doesn’t appear like this. The image is resized to 142px × 200px. I can send you my website address if you want to have a look.
Plugin Author
MWSGD
(@mwsgd)
Would it be possible for you guys to send temporary admin access to the sites in question so that we can have a closer look at the issue? You can securely send such information directly to us via our email at [ redacted, please do not ask for that access ]
Done! You should have a mail with the login and password. Just tell me if it is not the case! 🙂
Thank you Michael, I have sent you an email with the access info.
