Catalogue not displaying correctly

  • scentric

    (@scentric)


    10 months, 1 week ago

    Hello, I recently swapped over to Astra theme from one that was originally set up by a developer, and the product catalogue page once it reaches the set limit of products to display (I have set this to 12) then shows one product per line enlarged. I have gone through and disabled each plugin and so on, but it didn’t resolve the issue, only when i changed over to another theme. I am currently using Elementor for the front page, but the customizer for the remained of the site. Can anyone help me with this? Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Aradhy Singh

    (@bsfaradhy)

    10 months, 1 week ago

    Hi @scentric,

    It looks like some backend configurations might be causing this issue. Also, since infinite scroll is part of the Astra Pro addon, we’re unable to discuss Pro features here as per the Forum Guidelines.

    To get this resolved, please reach out to us directly through our Support Portal and mark this topic as resolved here. That way, we can take a closer look at your site and assist you better.

    Kind regards,
    Aradhy

    Thread Starter scentric

    (@scentric)

    10 months, 1 week ago

    Thank you Aradhy, but I don’t have a the pro version just the free version, so I’m not sure why a pro feature would be showing up in it. Would I still need to go through the portal to get it resolved?

    Aradhy Singh

    (@bsfaradhy)

    10 months, 1 week ago

    Hi @scentric,

    Yes, it will help us take a closer look at the website. We will be able to identify the actual reason behind the infinity scroll as well.

    Kind regards,
    Aradhy 😊

Viewing 3 replies - 1 through 3 (of 3 total)

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