Categories report data error

  • Resolved theox89

    (@theox89)


    5 years, 3 months ago

    Hello,
    I’m having issues with the reports. The totals shown in the “all categories” report are not the same shown inside a single category.
    Please check the screenshots: https://imgur.com/a/DRszyUS

    Regards,
    Mateo Sina.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kel C. a11n

    (@kellymetal)

    5 years, 3 months ago

    Hi there Mateo,

    As a first step, I’d recommend running the tool to “Clear Analytics cache” at the bottom of the page under WooCommerce > Status > Tools:

    clear analytics data
    Link to image: https://d.pr/i/XaNaDJ

    After that, go to Analytics > Settings and run the tool at the bottom to Import Historical Data.

    Finally, check to see if the values appear to match up better.

    Thread Starter theox89

    (@theox89)

    5 years, 3 months ago

    Hello,
    thanks for the reply.
    I already have done what you suggested and I didi it again now, but nothing changed. The analytics are still wrong.

    Is there anything else that can be done?

    Regards,
    Mateo Sina.

    [ Please do not bump. ]

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    5 years, 1 month ago

    Hi @theox89. Sorry that we missed your last response. Are you still facing this issue? Do you have any other caching on your site or server, and if so, does clearing them help? Also, what version of WooCommerce do you have installed and do you have the standalone WooCommerce Admin plugin installed?

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    5 years, 1 month ago

    Hi @theox89. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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