Category Label Change

  • wordpressssupport

    (@wordpressssupport)


    5 years, 1 month ago

    I have been using supportcandy plugin recently and I must say that it’s working amazingly but it seems that the plugin doesn’t have an option to change the label of category, I want to change it to like departments or chapters. so is it possible to do that???

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    5 years, 1 month ago

    Hello,

    Please go to Support > Settings > Ticket Categories setting. Here you can add/edit categories.

    Thread Starter wordpressssupport

    (@wordpressssupport)

    5 years, 1 month ago

    i don’t want to add or edit categories, but I want to change the category label itself like it is in awesome support plugin.it allows you to change the department label itself, so I don’t have refer it as department.

    Plugin Contributor Nikhil G

    (@nsgawli)

    5 years, 1 month ago

    Hello,

    Yes, you can change it from Ticket Form Fields settings. Please go to Support > Custom Fields > Ticket Form Fields and update Category field label as per your requirement.

    Thread Starter wordpressssupport

    (@wordpressssupport)

    5 years, 1 month ago

    @nsgawli thanks, it worked but can I change it from support>settings>Ticket Categories, it shows categories in settings even though I have changed it to departments. can it be changed programmatically from function.php with a hook?

Viewing 4 replies - 1 through 4 (of 4 total)

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