Category order switching

Resolved louiswebsdale
(@louiswebsdale)

12 months ago

Hi there, I hope that you are doing well!

When using the category filter on a product category page, I have noticed that when selecting a category, it moves to the bottom of the list. Is it possible to stop this from happening?

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support fesupportteam
(@fesupportteam)

12 months ago

Hi @louiswebsdale

Please check this image: https://prnt.sc/DN9skZs_i2SC

Perhaps you need to turn it off in order to check the site content properly.

Best Regards,
Victor

Moderator Support Moderator
(@moderator)

12 months ago

@louiswebsdale Please don’t offer to send or post logon credentials on these forums: https://ww.wp.xz.cn/support/guidelines#the-bad-stuff

It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.

Your reply was removed.

Thread Starter louiswebsdale
(@louiswebsdale)

12 months ago

Thank you @fesupportteam , I am unable to turn that off at the moment. Could I send a video?

Thanks,

Louis

Plugin Support fesupportteam
(@fesupportteam)

12 months ago

@louiswebsdale Yes, please send the video displaying this behavior so we can check it.

Please make sure the video does not require any requests or permissions; it should be publicly available.

Best Regards,
Victor

Thread Starter louiswebsdale
(@louiswebsdale)

12 months ago

Thank you @fesupportteam , here is a video recording where you can see the order of the categories switch after selecting one: https://streamable.com/jor55q

In particular, the selected category moves to the bottom.

I appreciate you looking into this.

Thanks!

Plugin Support fesupportteam
(@fesupportteam)

12 months ago

Hi @louiswebsdale

It looks like some type of influence from a third-party plugin’s JS code. There is no such functionality in our plugin. Try using the default WP theme and turn off all custom code and other plugins to identify which one is causing the issue.

Best Regards,
Victor

Viewing 6 replies - 1 through 6 (of 6 total)

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