Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Can you please send us a copy of the restoration log?
You can find this log in the ‘wp-content/updraft’ directory of your site via FTP. You can send the log file as an attachment or copy the contents into an online tool (such as http://pastebin.com/ )
Alternatively, you can restore the database manually using phpMyAdmin. Please see guide – https://updraftplus.com/faqs/i-want-to-restore-but-have-either-cannot-or-have-failed-to-do-so-from-the-wp-admin-console/
Best Wishes,
Bryle
Hi, Please see the log file as below link, I also sent to the pastebin, thanks.
https://happyswim.com.hk/pdraftplus.txt
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
I can see that you are still using the old version of UpdraftPlus.
Please update to latest version and attempt a new restore. Let us know if you are still getting the same issue.
Thanks,
Bryle
Hi Bryle,
I was tried to use the old version but it still not work, you can find the below link that is rerstore by lastest version.
https://happyswim.com.hk/options-general.txt
Thanks
Famiya Shih
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
The log shows that the restoration has been timed out or killed off while restoring the database. Can you please ask your host/server admin to increase your server I/O limit, maximum_execution_time and site memory?
Thanks,
Bryle
Hi Bryle,
Thanks for your help, it is okay after i increased my server.
Thanks for youe great help.
Famiya Shih
