Causing Fatal Error

  • jahrat

    (@jahrat)


    3 years, 10 months ago

    This plugin has been generating a fatal PHP error on my website for some time now. I filed a report on the support forum and it was not even acknowledged. Apparently, this plugin does not seem to be monitored.

    I am revising my ratings initially made as the plugin author eventually contacted me and explained the error that caused the lack of response. They worked on the error and found me a fix. Although the error now only appears in a report from another plugin and not in my debug logs, they still followed up to try and clear it.
    Good job support team!

    • This topic was modified 3 years, 10 months ago by jahrat.
    • This topic was modified 3 years, 9 months ago by jahrat.
    • This topic was modified 3 years, 9 months ago by jahrat.
Viewing 1 replies (of 1 total)
  • Plugin Support robertabela

    (@robert681)

    3 years, 9 months ago

    Hello @jahrat

    Thank you for taking the time to share your experience.

    I am sorry read about your experience, it is unfortunate and indeed it is our mistake. We didn’t subscribe to these forums, our bad.

    We have just replied to your support question. I’m looking forward to helping you solve this issue.

    Thank you for your understanding and cooperation.

Viewing 1 replies (of 1 total)

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