CC has experienced issues
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This message popped up on my dashboard and I don’t know what it means. I haven’t noticed any problems with the plugin
“Constant Contact Forms has experienced issued that may need addressed and functionality may be missing. Please enable the “Support” checkbox under the Support tab in Constant Contact Settings and start a forum support thread. Our team will aid with further steps.
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IF you could take the steps mentioned above regarding the support checkbox, that would be the next thing to do so we can get access to a tucked away error log that will hopefully have more information about what happened and why.
Please provide the content in the textarea once “Debug Logs” menu shows up, and we can provide email addresses to send to as well if you prefer not to paste that content here on the forum.
[2021-10-24 11:23:23] API.INFO: ConstantContact_API::add_contact:527 – http.status.bad_request – Bad request. [] []
[2021-10-24 11:23:23] API.INFO: Submitted contact data [“Extra information”,[{“first_name___7e7a6eef7e0a3734f39d6757b27d474b”:{“key”:”first_name”,”val”:”MichaelPaf”},”last_name___86b6d953df0fd1bff8e02cde526c2b3c”:{“key”:”last_name”,”val”:”MichaelPaf”},”email___3c59495a3edf2d27cd20fc1987544522″:{“key”:”email”,”val”:”@mail.com”},”email”:”@mail.com”,”company___ad452c6bb894eed7c605c8ef4d5ee8cb”:{“key”:”company”,”val”:”google”},”lists___e1b240bf7f19f1f2512be7362c747717″:{“key”:”lists”,”val”:””},”list”:[“1037755165”]}]] []
[2021-12-23 03:44:44] API.INFO: ConstantContact_API::add_contact:527 – http.status.bad_request – Bad request. [] []
[2021-12-23 03:44:44] API.INFO: Submitted contact data [“Extra information”,[{“first_name___7e7a6eef7e0a3734f39d6757b27d474b”:{“key”:”first_name”,”val”:”Matpnat”},”last_name___86b6d953df0fd1bff8e02cde526c2b3c”:{“key”:”last_name”,”val”:”Matpnat”},”email___3c59495a3edf2d27cd20fc1987544522″:{“key”:”email”,”val”:”@intermediate-website.store”},”email”:”@intermediate-website.store”,”company___ad452c6bb894eed7c605c8ef4d5ee8cb”:{“key”:”company”,”val”:”google”},”lists___e1b240bf7f19f1f2512be7362c747717″:{“key”:”lists”,”val”:””},”list”:[“1037755165”]}]] []
[2022-02-01 16:08:19] API.INFO: ConstantContact_API::add_contact:527 – json.max.length.violation – #/company_name: Value exceeds maximum length of 50. [] []
[2022-02-01 16:08:19] API.INFO: Submitted contact data [“Extra information”,[{“first_name___7e7a6eef7e0a3734f39d6757b27d474b”:{“key”:”first_name”,”val”:”KaLeigh”},”last_name___86b6d953df0fd1bff8e02cde526c2b3c”:{“key”:”last_name”,”val”:”Hemminger”},”email___3c59495a3edf2d27cd20fc1987544522″:{“key”:”email”,”val”:”@st-claire.org”},”email”:”@st-claire.org”,”company___ad452c6bb894eed7c605c8ef4d5ee8cb”:{“key”:”company”,”val”:”Northeast Kentucky Substance Use Response Coalition/Northeast Kentucky Area Health Education Center/St. Claire HealthCare”},”lists___e1b240bf7f19f1f2512be7362c747717″:{“key”:”lists”,”val”:””},”list”:[“1037755165”]}]] []
[2022-02-01 16:08:19] API.INFO: Contact set to be created [“Extra information”,[{“form”:”New Email Signup”}]] []
[2022-02-01 16:08:20] API.INFO: Submitted contact data [“Extra information”,[{“first_name___7e7a6eef7e0a3734f39d6757b27d474b”:{“key”:”first_name”,”val”:”Mindy”},”last_name___86b6d953df0fd1bff8e02cde526c2b3c”:{“key”:”last_name”,”val”:”Click”},”email___3c59495a3edf2d27cd20fc1987544522″:{“key”:”email”,”val”:”@yahoo.com”},”email”:”@yahoo.com”,”company___ad452c6bb894eed7c605c8ef4d5ee8cb”:{“key”:”company”,”val”:”Grayson Gallery &Art Center”},”lists___e1b240bf7f19f1f2512be7362c747717″:{“key”:”lists”,”val”:””},”list”:[“1037755165”]}]] []
[2022-02-04 02:58:04] API.INFO: ConstantContact_API::add_contact:527 – http.status.bad_request – Bad request. [] []
[2022-02-04 02:58:04] API.INFO: Submitted contact data [“Extra information”,[{“first_name___7e7a6eef7e0a3734f39d6757b27d474b”:{“key”:”first_name”,”val”:”Jessica”},”last_name___86b6d953df0fd1bff8e02cde526c2b3c”:{“key”:”last_name”,”val”:”Howard”},”email___3c59495a3edf2d27cd20fc1987544522″:{“key”:”email”,”val”:”@philanthropyohio.org”},”email”:”@philanthropyohio.org”,”company___ad452c6bb894eed7c605c8ef4d5ee8cb”:{“key”:”company”,”val”:”Philanthropy Ohio”},”lists___e1b240bf7f19f1f2512be7362c747717″:{“key”:”lists”,”val”:””},”list”:[“1037755165”]}]] []
[2022-03-25 10:30:35] API.INFO: ConstantContact_API::add_contact:527 – http.status.bad_request – Bad request. [] []
[2022-03-25 10:30:35] API.INFO: Submitted contact data [“Extra information”,[{“first_name___7e7a6eef7e0a3734f39d6757b27d474b”:{“key”:”first_name”,”val”:”contacttqhnwn”},”last_name___86b6d953df0fd1bff8e02cde526c2b3c”:{“key”:”last_name”,”val”:”contacttqhnwn”},”email___3c59495a3edf2d27cd20fc1987544522″:{“key”:”email”,”val”:”@rambler.ru”},”email”:”@rambler.ru”,”company___ad452c6bb894eed7c605c8ef4d5ee8cb”:{“key”:”company”,”val”:”google”},”lists___e1b240bf7f19f1f2512be7362c747717″:{“key”:”lists”,”val”:””},”list”:[“1037755165”]}]] []
[2022-04-14 16:15:02] API.INFO: ConstantContact_API::add_contact:527 – http.status.bad_request – Bad request. [] []
[2022-04-14 16:15:02] API.INFO: Submitted contact data [“Extra information”,[{“first_name___7e7a6eef7e0a3734f39d6757b27d474b”:{“key”:”first_name”,”val”:”recir_Si”},”last_name___86b6d953df0fd1bff8e02cde526c2b3c”:{“key”:”last_name”,”val”:”recir_Si”},”email___3c59495a3edf2d27cd20fc1987544522″:{“key”:”email”,”val”:”@intermediate-website.store”},”email”:”@intermediate-website.store”,”company___ad452c6bb894eed7c605c8ef4d5ee8cb”:{“key”:”company”,”val”:”google”},”lists___e1b240bf7f19f1f2512be7362c747717″:{“key”:”lists”,”val”:””},”list”:[“1037755165”]}]] []
[2022-05-17 23:25:10] API.INFO: ConstantContact_API::get_account_info:131 – mashery.not.authorized.over.ratelimit – The Mashery account associated with this request is over its rate limit quota. [] []Hmm. Largely looks like really old issues and not something that has sprung up recently, so that’s promising.
Can you share the link to the page with your form on it? I can do a test submission to see if anything new shows up in the log, or if it’s possible we could disregard at the moment.
The admin notification should go away after you’ve visited the debugging page once, which has happened since we have the information above.
Can I delete the logs?
Just submitted to the form. Should be a few new lines at the end of the log, but hopefully only success messages
Yes on deleting the logs in the end, there should be links in that page to help with that, and we don’t need the old information.
2023-02-28 17:34:53] API.INFO: Contact set to be created [“Extra information”,[{“form”:”New Email Signup”}]] []
[2023-02-28 17:34:54] API.INFO: Submitted contact data [“Extra information”,[{“first_name___7e7a6eef7e0a3734f39d6757b27d474b”:{“key”:”first_name”,”val”:”Constant Contact”},”last_name___86b6d953df0fd1bff8e02cde526c2b3c”:{“key”:”last_name”,”val”:”Forum support”},”email___3c59495a3edf2d27cd20fc1987544522″:{“key”:”email”,”val”:”@pluginize.com”},”email”:”@pluginize.com”,”company___ad452c6bb894eed7c605c8ef4d5ee8cb”:{“key”:”company”,”val”:”Constant Contact”},”lists___e1b240bf7f19f1f2512be7362c747717″:{“key”:”lists”,”val”:””},”list”:[“1037755165”]}]] []Yep, good response on that front, biggest question is if the contact submitted also made it to the associated list. Otherwise I think we’re fine at the moment and the log can be deleted now, and the setting disabled for the time being.
Thanks. I appreciate the help.
Welcome.
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