Hello @bwuop,
Thank you for reaching out!
The problem may occur when JS script modification options are enabled. Can you recheck the problem by disabling this option in caching plugin settings?
Regards
Thread Starter
bwuop
(@bwuop)
Hi @ericstylemixthemes ,
Thanks for the reply. Do you happen to know which exact script to exclude from caching? I’m using WP-Rocket.
Thanks!
Thread Starter
bwuop
(@bwuop)
It looks like the problem still occurs if I disable caching: see link without caching
Hello @bwuop,
Try to edit the page where Calculator is embedded and disable the following options in WP Rocket settings (Screenshot):
- Minify/combine CSS
- Remove Unused CSS
- Defer JS
- Delay JavaScript execution
I hope it helps.
Regards
Thread Starter
bwuop
(@bwuop)
Hi @ericstylemixthemes ,
Thanks for that suggestion. It looks like the issue still appears after checking off those options. Any other ideas?
Thanks,
Thread Starter
bwuop
(@bwuop)
@ericstylemixthemes I also tried completing removing WP Rocket and issue still persists, so I think it’s not caching related.
Hello @bwuop,
If disabling WP Rocket and other caching plugins was not helping the problem requires a more detailed investigation. Don’t you have CDN and other Script optimization features on your server-side?
If you do not have script minification services are not enabled on the server side please contact us by following the link below (Screenshot) referring this topic:
https://stylemixthemes.com/cost-calculator-plugin/
Regards
Thread Starter
bwuop
(@bwuop)
@ericstylemixthemes I flagged a ticket to zendesk, but still haven’t heard a response. Any ideas?
Hello @bwuop,
The ticket is assigned to our agent, and we will reply soon.
Regards
Hello guys,
I’m currently having the same issue. Can you help me with the solution to yours? Thanks in advance
Hello @agusmarin7,
The issue occurs due to caching and optimization plugins. Exclude the page from caching and script minification where the calculator is embedded.
Kind regards
