Don’t know if this will help in your case, but in mine–the last time this happened it was the SSL certificates expired (when they weren’t supposed to). Once those were fixed, W.F. central started working again (it did require a new admin dashboard login).
Hi @lprdesigns, thanks for getting in touch.
Head over to Wordfence Central, go to the Connection Issues tab. Clear out one of the sites of your choice from there, as we just need to test at this stage what might fix the others.
Now visit your site and log in as an admin. Navigate to Tools > Diagnostics > Other Tests > Clear all Wordfence Central connection data. Clear the connection data and then from the Wordfence Dashboard, click on “Connect this site” in the Wordfence Central widget.
https://www.wordfence.com/help/central/connect/#troubleshooting-connection-issues also has some troubleshooting steps you could follow.
If any of the methods you try is successful, repeat for your other sites. Otherwise, please get back to me with a diagnostic report (from one of the sites for now) to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.
Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.
Thanks,
Peter.
Diagnostic report has been sent. Interestingly, all but 2 sites started working again this morning. The two that don’t are reporting unable to resolve domain redirects. Both sites worked fine before yesterday and the sites and plugins are working fine. It may be they will start working again on their own.
I tried an uninstall/reinstall on one and it didn’t help.
Hi @lprdesigns,
It’s good news that some started working, although with unresolvable domain redirects, they are often because the TLS certificates have incomplete chain issues.
I checked the domain contained in the diagnostic you sent me, which seemed to pass the test on: https://www.ssllabs.com/ssltest/index.html
However, if the 2 sites reporting these issues show errors there when you try, you may need to consult with your hosts’ support channels, if they supplied the certificates.
If this isn’t the case, another reason could be rewrite rules in your .htaccess file. Can you post your rewrite rules here in a code block? The issue might be that your website is redirecting bot-like traffic, and so Wordfence Central is unable to link to your website when it attempts to connect.
Thanks,
Peter.
