• Resolved steinhm

    (@steinhm)


    Essentially, there are some features that are no longer working, even though the settings are correct. For example, I had an Instagram widget in my sidebar and an Instagram scrolling feature at the bottom of the page – both are gone, even though the settings are the same and correct. I also had a secondary footer menu (in addition to my primary one at the top) and it still exists and is set to show, but it isn’t. I also have the slider on my home page going between three different posts – also still set up, but not working.

    I’ve tried to get rid of these and do them again, but they’re still not appearing. I have no outdated plugins (and when I updated I checked after each one to make sure it wasn’t affecting the site so I’m pretty confident that isn’t the issue).

    All the posts still work fine, it’s just all this extra stuff that appears to not be working. Do you have any idea if this could be the theme causing it for one reason or another?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi there,
    The Instagram widget is a third party plugin which you will need to keep updated.
    Also the missing footer menu is a warning that some other plugin or code change is causing major issues here.

    Can you disable one by one all your plugins and see if the issue persists?

    Thread Starter steinhm

    (@steinhm)

    It was two plugins causing the issue, the WordPress Popular Posts and Autoptimize. I’ve just got rid of them and everything is back to normal. Thank you very much for your help!

    Glad everything works fine now!

    Concerning Autoptimize: the problem is likely with JS optimization so you could keep AO doing HTML & CSS. It should also be possible to get JS working by adding the theme’s JS to the comma-separated JS optimization exclusion list. In that process you should keep an eye on your browser’s console for JS errors, as those will help you identify the problem.

    AO’s FAQ has more info on troubleshooting and how to exclude.

    hope this helps,
    frank (ao dev)

    Hi,
    @optimizingmatters

    Thank you for your help on your awesome plugin!

    You’re welcome Fotis 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

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