Hi @michaelpalazzolo
I hope you are doing good today.
Base on your page source it looks like each of those forms has a separate ID, apart from “Request Product Brochure” which has the same ID.
In the source, it looks like the issue starts with form ID 3232. From this point non of the forms is generated. Could you create a test page on your site and place that form separate there and see does form will display (not preview mode in the backend, simply publish the page and see it on the front page). If the form will display correctly, try to add to the same page a second form shortcode, like “Request Product Brochure” and see the effect.
My guess is that something in form ID 3232 is incorrect and causes an issue to generate the rest of the forms after that form.
Kind Regards,
Kris
Thanks, Kris. I have completed your suggestion and the forms do work properly on the test page.
At this point – is there anything I can do to fix the forms on my original page? Ideally, I wouldn’t need to rebuild the page, as I don’t know exactly why the issue is occurring in the first place.
Thanks
Hi @michaelpalazzolo
It’s still quite difficult to say what is happening there, I’m afraid. I think in this case you would still need to do a bit more testing on a live site/original page. I’m thinking of two basic things to check:
1) try removing shortcode of that one specific form that Kris identified from the original page – the one of ID 3232; then clear all caches on site and see if all other forms are showing up.
2) it might be good to look into WordPress debuggin log too as it might carry some additional information; the process would be like that
– enable debugging by making sure that following lines are in “wp-config.php” file, right above the “/* That’s all, stop editing */” one
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
– try loading the page and opening popups with these forms a few times
– look into the “/wp-content/” folder of your WordPress installation, for the “debug.log” file
– check that file and if there’s any “sensitive data” please strip it off and share the file with us
It’d be best to upload the file (unless it’s really short; or if it’s empty in which case it won’t help) to some file storage of yours, like your Google Drive, Dropbox or similar account, and post direct download link for us here.
This could hopefully give some insight on what’s happening there.
Best regards,
Adam
Hi @michaelpalazzolo
I hope you are doing well.
We haven’t heard from you in a while, I’ll go and mark this thread as resolved.
However, feel free to let us know if you have any additional question or problem.
Best Regards
Patrick Freitas
