Hi there, @contentmeister!
It generated certificates. I looked at one, but it just shows the background image. No text. Any idea what I could be doing wrong?
It’s a bit tricky to get an idea of what’s causing this without checking the site and the certificates settings.
Can you try following these instructions to see if they help?
If not, it’d be useful to understand the certificate creation flow you took: you can explain how you did it, step-by-step. This helps us if we cannot replicate your specific issue on our end.
Feel free to attach a screenshot in your next reply if you think it can be useful. You can create screenshots using something like Snipboard or Imgur and post the link here.
Let me know how you get on!
Hi, thank you for coming back to me. I followed the instructions and wanted to use the example template before changing anything. I have not changed any of the default settings.
I installed the plugin via the backend, activated it. Then I needed to “reinstall” the example template (via that button in the Sensei Tools section), because there was none. That lead to a 500 server error. Unfortunately this being a staging site it doesn’t send out the email with the exact problem. But anyway, the example template was there regardless. I chose it in one course to test it. I used the button in Sensei Tools to generate the certificates, they were generated, I click on one, it’s only showing the background image without any text. I needed to regenerate permalinks first, because otherwise I would get a 404 trying to look at the certificate. But that might also be connected to the staging site as well.
I was just hoping, something similar had happened to someone before and there’s something known interfering.
Hi @contentmeister,
Apologies for the delay. We’re working on a backlog of support requests at this time, and we generally answer in the order received.
What you described seems to be related to something potentially conflicting within your site.
At a first step, I recommend performing the following tests:
- Check the PHP error logs on your web host server for any relevant errors. If you’re unsure how to check those logs, your web host can help you.
- Check for JavaScript errors. If you’re not sure how to do that, you can follow this guide: https://ww.wp.xz.cn/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
- Temporarily deactivate all plugins except Sensei to see if there’s a plugin conflict. The Health Check plugin helps you to do that in the Troubleshooting mode without disrupting the live site:
1) Install and activate the Health Check & Troubleshoot plugin from the Plugins page.
2) Enable the Troubleshooting Mode from this plugin and a default WordPress theme, and make sure only the Sensei Pro and Sensei LMS plugin is active. Here is how it should look: Screencast Link: https://d.pr/v/qJSK8d
3) Check the live site and see if you can reproduce the issue. 4) If you can’t reproduce the issue and all works well, one of the plugins is causing the issue. Enable the other plugins, one by one, and check the search after every plugin enabling and see when the issue appears; do the same with the theme by enabling the theme you want to use.
Please note that all these actions will not be noticed by your site visitors, so there is nothing to worry about.1) Install and activate the Health Check & Troubleshoot plugin from the Plugins page.
Let me know what you find out!
Hey @contentmeister,
Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!d
Hi! Thank you for your help. I will have to find time to go through that and see what I find out.
Plugin Support
Jay
(@bluejay77)
Hi @contentmeister,
Sounds good 🙂
If we don’t hear from you over next week, we’ll mark this thread closed. However, you can reopen this thread any time if anything comes up. 🙂
