CF7 causing critical error on website

  • Resolved Jan Stuart

    (@jan44)


    4 years, 10 months ago

    I use CF7 for many pages on http://www.pact.org.uk but recently any attempt to access a post using CF7 (such as above) results in a wp critical error message. I’ve updated everything and CF7 is on 5.4.2 and WP is on 5.8 and I still get the same problem.

    Couldn’t find anything relevant in FAQ or other live topics.

    Any help welcome..

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Erik

    (@codekraft)

    4 years, 10 months ago

    hi @jan44

    my advice is to enable the debug mode and check the apache logs – usually “cat /var/log/apache2/error.log | tail -99”

    tell me if you find anything relevant here

    Thread Starter Jan Stuart

    (@jan44)

    4 years, 10 months ago

    Thank you Erik,

    However, I don’t actually know how to do what you suggest.

    I’ll try and get some advice on how to manage your debugging suggestion,

    Thank you for your help

    Jan

    Erik

    (@codekraft)

    4 years, 10 months ago

    debug mode can be enabled editing the wp-config.php file in the wp root folder.

    use fairy hands to modify it, change from:

    define( 'WP_DEBUG', false );

    to

    define( 'WP_DEBUG', true );

    remember, when you have finished debugging, to reset everything back to the way it was before (i.e. from true to false).

    • This reply was modified 4 years, 10 months ago by Erik.
    Thread Starter Jan Stuart

    (@jan44)

    4 years, 10 months ago

    PROBLEM IDENTIFIED!

    The critical error was caused because I use CAPTCHA fields and for some reason our server no longer has access to the GD and FreeType libraries that are essential, to the CAPTCHA process.

    Thank you Erik for your help but I am sorry to say that I have no access to root directories or the skills to alter files such as .php etc. Thanks anyway. I’ve taken out the CAPTCHA fields and all is well – hopefully I wont get lots of spam -= we’ll see!

    Thanks anyway.

    Thread Starter Jan Stuart

    (@jan44)

    4 years, 10 months ago

    identified problem and soon to be resolved

Viewing 5 replies - 1 through 5 (of 5 total)

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