Change Order’s Rule: from Completed to Processing

  • Resolved diego571

    (@diego571)


    6 years, 6 months ago

    Hi, when my customers pay using a credit card and the payment is successful, Woocommerce marks their orders as “Completed” instead of the desired “Processing”. Is there a way to change this that’s not manually?
    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    6 years, 6 months ago

    Howdy!

    when my customers pay using a credit card and the payment is successful, Woocommerce marks their orders as “Completed” instead of the desired “Processing”. Is there a way to change this that’s not manually?

    By default, WooCommerce should only change an order’s status to Completed after payment if the products within the order are marked as both Virtual and Downloadable, is that the case for all of your products?

    If not, try making sure those two things are not selected, then the order should go to Processing after it is placed and paid for, instead of Completed status.

    AJ a11n

    (@amandasjackson)

    6 years, 6 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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