Plugin Contributor
bcrodua
(@bcrodua)
Hi,
To help us work out the cause of your problem, can you please send us a copy of the backup log?
This log can be found in the Existing Backups tab of the UpdraftPlus dashboard.
If you cannot access the UpdraftPlus dashboard, then you can find the log file in the ‘wp-content/updraft’ directory via FTP or your hosts’ file manager.
Best Wishes,
Bryle
Can you take a screenshot of what you see, please use a tool such as https://snipboard.io/ (you can obscure the site URL if you wish)
Hi,
This is nothing to worry about, it’s just reporting the site URL.
The backup looks like it’s completing OK.
Thanks for looking. Yes, it seems to back up fine. The “customer support” part seemed odd. I’ve backed up dozens of sites and hadn’t come across that.
