Chase payments not working

  • Resolved roodude

    (@roodude)


    3 years, 9 months ago

    When a customer tries to checkout with ACH and chooses Chase as their bank, they get the following notice.

    “You may need to update your app in order to connect to Chase.”

    Screenshot here: https://snipboard.io/w19hyl.jpg.

    We are on the latest version, how do we fix this?

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  • Plugin Author Clayton R

    (@mrclayton)

    3 years, 9 months ago

    Hi @roodude

    We are on the latest version, how do we fix this?

    That error message is coming directly from the Plaid app. It looks like Plaid has some reasons listed on their site why that error might appear:

    https://plaid.com/trouble-connecting/

    I’d recommend reaching out to Plaid’s customer support and letting them know you’re having that trouble with Chase accounts. This doesn’t look like anything that would be caused by the plugin.

    Kind Regards,

Viewing 1 replies (of 1 total)

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