Chat button is not clickable

  • Resolved ufo56

    (@ufo56)


    6 years, 9 months ago

    Hi

    Can’t figure out why chat button is not clickable.. Any ideas ?

    • This topic was modified 6 years, 9 months ago by Andrew Nevins. Reason: Moved link to the 'Link to the page you need help with:' page

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ingasupranovich

    (@ingasupranovich)

    6 years, 9 months ago

    Hi, @ufo56
    After checking the website, I’d like to ask you to paste the script as first line under b <body> (do it in Appearance -> Editor (theme editor or theme, a name could be different) -> header.php
    This one
    <script async=”async” src=’https://static.mobilemonkey.com/js/1046640345467108.js’></script&gt;
    Once done, please clear browser cache and check if chat widget responsive
    Let me know if that worked for you

    Thread Starter ufo56

    (@ufo56)

    6 years, 9 months ago

    I have tried that already. No help.

    Plugin Support ingasupranovich

    (@ingasupranovich)

    6 years, 9 months ago

    Hi, @ufo56
    It’s a style problem, line 4208. You are overriding the FB widget style in an incompatible way.
    view-source:https://ztudio.ee/wp-content/themes/xtra/style.css

    – remove !important
    OR
    – fix the css selector to be more specific if you actually want to do that to a specific other widgets
    OR
    – remove the entire selector if it serves an unknown purpose
    better not to mess around with rendering of FB’s widgets

    see

    Thread Starter ufo56

    (@ufo56)

    6 years, 9 months ago

    Thank you.

    EDIT: please remove my site link from first post.

    • This reply was modified 6 years, 9 months ago by ufo56.
    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    6 years, 9 months ago

    @ufo56 I’ve moved the link to the appropriate place “Link to the page you need help with”. In future please make sure to use this field if you do not want search engines to index it.

    We won’t remove the link itself.

Viewing 5 replies - 1 through 5 (of 5 total)

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