Chat Feedback

Hi Jacques,
The basic chat between two people is working. It is simple and nice. Here is some feedback to make it better.

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1. When the chat window is open, I cannot browse the site without it closing and restarting again. Basically, if I am chatting, I can’t do anything else on the site; not even look at the profile of the person I am chatting with. If I do this, the chat window closes, and I have to accept the chat invite again to continue the conversation. It starts as a new conversation and the history is erased, not convenient.

2. When I login as a test user and someone invites me to chat with them, I get a block with their miniprofile: username, their photo, their age and their headline…and I have to decide on that basis if I want to accept their chat call or not. People in online dating forget all the time the usernames of users; I think it would be nice to have this box as a link, so you immediately see and remember (if you have looked before at them). We did the same think with the Messages interface to put the username and photo as a link, so they can go to the profile to see who sent them a message. Same thing should be there for Chat. The miniprofile when someone invites should be clickable, and take me to their profile so I can see who they are before accepting the conversation. This is even more important if the user is completely new-I cannot see their profile right now at all, because there is no link on their miniprofile, and if I try to search for them in the site, no 1) above kicks in, and the chat box closes, and I have to wait for the invite again.

Once the chat is open, it is also good to have at the top where it says Tchat (to the left of the camera icon) the username of who you are chatting with, and that link should be their profile, so you can always click on it and see their profile during the chat session.

3. If there is a female user A, and two male users X and Y who want to chat with her, the Chat starts to act weird. Let’s say if A and X are chatting. If Y comes online and invites A to chat, they get a message that “their contact closed the window (in spanish)”, which is fine. However, naturally what Y does is close this chat window (because they can’t do anything with it anyway) and send the chat request again, just in case something went wrong (they think…because the only info they get is that the contact closed the window). As soon as they send the request a second time, it crashes the conversation of A and X! The user A is told that their contact close the window. User X is also told that their contact closed the window.

Y, a new user, should not be able ever to cut off the conversation of A and X.

I don’t know if you can program to open multiple windows of chat, like Facebook does, but that is one solution. If it is too hard or impossible to implement, one solution would be that whenever A and X are chatting, Y should be informed that “User A is not available, please send Internal email message to them”. This is one possible solution. There are many others I am sure. But the problem is that Y is crashing the conversation of A and X by their actions (in this case, by making the chat request twice).

I also had an instance where when A and X are chatting, and Y and another user Z send a request to A, suddenly A was able to see messages from Y with a 4] symbol before what Y wrote, whereas continue their normal conversation with X. They could not respond to what Y wrote. Anyway, basically more robustness is needed for a multiuser type chat environment.

The ideal solution would be what MSN Messenger has/had…all chats open in independent windows. The windows are movable, so you can continue browsing the site etc. while you chat with people..or ignore some. Even Facebook chat is a bad one when compared to MSN Messenger chat…which I absolutely loved (don’t use it much nowadays). All windows have links to the user profiles at the top, so you can see their profile before responding to their request to chat with you.

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Thanks
Sanjay

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