Chatbot Instruction Keep Disappearing

  • Resolved icey7

    (@icey7)


    1 month, 3 weeks ago

    Hi,

    My chatbot settings keep disappearing and reverting back to the default configuration.
    They stay visible for a couple of minutes, but when I return to the settings page, all the details I entered are gone and I have to fill everything in again.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jordy Meow

    (@tigroumeow)

    1 month, 3 weeks ago

    Hi,

    This is almost always a caching issue. Either an object cache (Redis/Memcached) or a plugin like WP Rocket / LiteSpeed / W3TC holding onto the old settings. Are you using any of them?

    Try flushing your site cache and object cache after saving, and temporarily disable any caching/optimization plugin to confirm.

    Let me know how it goes! 😊

    Cheers,
    Jordy.

    Thread Starter icey7

    (@icey7)

    1 month, 3 weeks ago

    Hello,

    Thank you for the reply. I have disabled all caching plugins, however the chatbot reverts to default settings once I leave the chatbot settings page.

    Any other suggestions would be appreciated.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

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