Check out errors with plugin

  • Resolved tech9ine

    (@tech9ine)


    5 years, 5 months ago

    Hello Sujith222 and support

    We recently onboarded a client to start using VENDHQ in the hopes that we could seemlessly integrate with Woocommerce to have a unified stock/customer/order management system between website and retail store.

    I folloed the guides and test everything on the development test server, we managed to sync inventory/products in a satisfactory way, also tested exported orders/customers which was ok, however when we transitioned to the produciton live site, and tried testing the checkout page we encoutered a severe bug (another user seemed to be having the same issue on the forums)

    The checkout fails and adds multiple failed entries on both woocommerce and vend for orders. The checkout page returns with an error “SyntaxError: Unexpected token A in JSON at position 0” and on console inspection the error “Unable to fix malformed JSON (checkout.min.js)”

    We had to disable the plugin because it was critical, it obviously seems to be an issue with the plugin specifically and disabling it fixes everything but we dont have VEND intigration at this point. Can you help me resolve this. Thanks you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author sujith222

    (@sujith222)

    5 years, 5 months ago

    Hi tech9ine,

    One possible scenario we see is that the live server not having cURL enabled.

    If you can provide the access we can have a detailed look into this. We cannot reproduce this from our side.

    You can use the plugin website link available with the plugin to get in touch with us.

    Thanks,
    Sujith

    Thread Starter tech9ine

    (@tech9ine)

    5 years, 5 months ago

    Hello Sujith

    Thanks for the reply, i checked and we have cURL enabled. HEre is is some server info

    Server architecture Linux 2.6.32-954.3.5.lve1.4.77.el6.x86_64 x86_64
    Web server Apache
    PHP version 7.3.25 (Supports 64bit values)
    PHP SAPI litespeed
    PHP max input variables 2000
    PHP time limit 1500
    PHP memory limit 1G
    Max input time 1500
    Upload max filesize 1G
    PHP post max size 1G
    cURL version 7.71.0 OpenSSL/1.1.1d
    Is SUHOSIN installed? No
    Is the Imagick library available? Yes
    Are pretty permalinks supported? Yes
    .htaccess rules Custom rules have been added to your .htaccess file.

    Plugin Author sujith222

    (@sujith222)

    5 years, 5 months ago

    Hi tech9ine,

    We will really need to access the server to check further into this. Can you please provide that?

    You can use the form in the plugin website link available with the plugin to get in touch with us.

    Sorry for the late reply. The email ended up in my spam. I added this notification email as a contact and hopefully it won’t happen again.

    Thanks,
    Sujith

    Plugin Author sujith222

    (@sujith222)

    5 years, 5 months ago

    Closing this due to inactivity.

Viewing 4 replies - 1 through 4 (of 4 total)

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