Checking Browser Message before accessing | ww.wp.xz.cn

chiefbrody2001
(@chiefbrody2001)

1 year, 3 months ago
Hi,

I have been getting the error message “checking browser before accessing” top10films.co.uk for 48 hours.

It appears to be happening to all users. I also noticed other issues – images not loading on social media posts, and now Google is unable to index the site because the robots.txt film in “unreachable”.

Measures taken so far:
- Checked security plugins / deactivated
- Checked Cloudflare settings and switched named servers back to host but issue still occurring
- tried to change themes but got “critical error on this website” (that was a surprise and I assume related to the problem)
Could it be a theme-related issue?

Any help most appreciated.

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

1 year, 3 months ago

That message is probably from your host, one.com. I suggest checking with them about it: https://help.one.com/hc/en-us

I get a “critical error” on your site… Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://ww.wp.xz.cn/support/article/debugging-in-wordpress/

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins: https://ww.wp.xz.cn/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus
Thread Starter chiefbrody2001
(@chiefbrody2001)

1 year, 3 months ago
Thank you Steven.

The site went down after I tried switching the theme. It should be live again now.

I will try your other suggestions and have reached out to my host which is investigating.
- This reply was modified 1 year, 3 months ago by chiefbrody2001.

Viewing 2 replies - 1 through 2 (of 2 total)

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In: Fixing WordPress
2 replies
4 participants
Last reply from: chiefbrody2001
Last activity: 1 year, 3 months ago
Status: not resolved

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