Checkout conflict

Resolved Olufemi
(@yurbshop21)

2 years, 6 months ago

Hi guys, Trust y’all good!

It has been unpleasant experience in the last few days with my store as my checkout takes almost forever to load and at the end trigger an error msg “error processing checkout, please try again”. My customers are complaining about this and we are loosing more sales. How can I resolve this please? See error message screenshot

Thanks…

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Tamrat A. (woo-hc)
(@bisratlearn)

2 years, 6 months ago
Hi @yurbshop21,

It has been unpleasant experience in the last few days with my store as my checkout takes almost forever to load and at the end trigger an error msg “error processing checkout, please try again”.

From what I understand, you’re encountering a slow loading time at checkout, which eventually results in an error message stating “Error processing checkout, please try again”. I understand how frustrating this must be for you and your customers, and I’m here to assist you in resolving this issue.

Firstly, I want to reassure you that I have personally investigated this issue for you. I have tested the same process on our end using the latest versions of WordPress, WooCommerce, and our free Storefront theme, without any other plugins enabled. However, I was unable to reproduce the problem, which leads me to believe that the issue may be specific to your setup.

Here are some steps you can take to try and resolve the issue:
1. Update Your Software: Ensure all your plugins, themes, and WordPress itself are updated to the latest version. Outdated versions can sometimes cause conflicts.
2. Test Other Payment Gateways: To determine if this issue is specific to the payment gateway you are using, try placing an order using a different payment gateway, such as Cash on Delivery (COD). Here’s a guide on how to configure 👉 Cash on Delivery (COD).
3. Disable Other Plugins Temporarily: Deactivate all plugins except WooCommerce to see if the issue persists. If the issue is resolved, you can enable the plugins one by one to identify which one is causing the conflict.
4. Switch Your Theme Temporarily: Change your theme to a default WordPress theme like Storefront. If the issue is resolved, the problem might be with your current theme. Here’s a handy guide on testing for conflicts: 👉 How to Test for Plugin and Theme Conflicts.
If the issue persists after trying these steps, could you please provide more details? Specifically, does this issue occur with all payment gateways or only a specific one? Your response will help us investigate further and provide a more targeted solution.

We would also appreciate seeing your site’s System Status report. It can give us a clearer picture of your site’s setup and help us identify the problem. You can find the report under WooCommerce > Status. Choose Get system report and then Copy for support.

If there are any fatal error logs, please share those as well. You can find them under WooCommerce > Status > Logs.

Once you’ve collected this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.
Thread Starter Olufemi
(@yurbshop21)

2 years, 6 months ago

Issue persists even after I changed to storefront. Below is the system report

` WordPress Environment WordPress address (URL): https://yurbshop.com.ng Site address (URL): https://yurbshop.com.ng WC Version: 8.3.1 REST API Version: ✔ 8.3.1 WC Blocks Version: ✔ 11.4.9 Action Scheduler Version: ✔ 3.6.4 Log Directory Writable: ✔ WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: – Language: en_GB External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 800 MB PHP Time Limit: 600 PHP Max Input Vars: 2000 cURL Version: 8.4.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.16-MariaDB Max Upload Size: 500 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.3.1 WC Database Prefix: wphi_ Total Database Size: 163.57MB Database Data Size: 127.06MB Database Index Size: 36.51MB wphi_woocommerce_sessions: Data: 0.28MB + Index: 0.02MB + Engine InnoDB 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wphi_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB wphi_term_relationships: Data: 0.34MB + Index: 0.25MB + Engine InnoDB wphi_term_taxonomy: Data: 0.22MB + Index: 0.11MB + Engine InnoDB wphi_tinvwl_analytics: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wphi_tinvwl_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_tinvwl_lists: Data: 0.03MB + Index: 0.01MB + Engine MyISAM wphi_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wphi_userfeedback_surveys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_userfeedback_survey_responses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_usermeta: Data: 1.52MB + Index: 2.98MB + Engine InnoDB wphi_users: Data: 0.17MB + Index: 0.14MB + Engine InnoDB wphi_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wcfm_daily_analysis: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wcfm_detailed_analysis: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_enquiries_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_enquiries_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_enquiries_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_fbc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_fbc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wcfm_fbc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_fbc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_following_followers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wcfm_marketplace_orders_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_product_multivendor: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_refund_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reviews_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_reviews_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_messages_modifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_messages_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_support: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_support_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_support_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcfm_support_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_wcpdf_packing_slip_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wcusage_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_wcusage_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_wcusage_register: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wphi_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wphi_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wphi_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wphi_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wphi_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB wphi_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wphi_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.08MB + Engine MyISAM wphi_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wphi_wc_product_meta_lookup: Data: 0.19MB + Index: 0.42MB + Engine InnoDB wphi_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wc_remove_bg: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wc_remove_bg_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wc_se_queue: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_wc_se_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wphi_wfblockediplog: Data: 0.11MB + Index: 0.00MB + Engine InnoDB wphi_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wphi_wfconfig: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wphi_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wphi_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wffilemods: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wphi_wfhits: Data: 1.52MB + Index: 0.23MB + Engine InnoDB wphi_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wphi_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB wphi_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wflogins: Data: 0.48MB + Index: 0.17MB + Engine InnoDB wphi_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wphi_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wphi_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB wphi_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_woo_wallet_transactions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wphi_woo_wallet_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_wow_sbtn: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_wpbot_response: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wphi_wpbot_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wpf_meta_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wpmailsmtp_debug_events: Data: 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wphi_wpwbot_index: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_wsluserscontacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_wslusersprofiles: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_yith_wcaf_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_yith_wcaf_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_yith_wcaf_commissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_yith_wcaf_commission_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_yith_wcaf_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_yith_wcaf_payment_commission: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_yith_wcaf_payment_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_yith_wcaf_rate_rulemeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphi_yith_wcaf_rate_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 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InnoDB wphi_zbs_dbmigration_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wphi_zbs_events: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wphi_zbs_event_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_externalsources: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wphi_zbs_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_zbs_invoices: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wphi_zbs_lineitems: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wphi_zbs_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wphi_zbs_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphi_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_object_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wphi_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wphi_zbs_quotes_templates: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wphi_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_settings: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wphi_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphi_zbs_tags: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wphi_zbs_tags_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wphi_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphi_zbs_transactions: Data: 0.06MB + Index: 0.14MB + Engine InnoDB Post Type Counts achievement-type: 1 acoplw_badges: 1 al_product: 2 announcer: 2 attachment: 3016 awcdp_payment: 2 awl-labels: 7 badges: 1 br_labels: 1 br_minmax_limitation: 1 br_product_filter: 2 br_product_tab: 1 br_tabs_location: 1 condition_group: 1 customize_changeset: 23 custom_css: 4 cwginstocknotifier: 1 dokan_announcement: 22 dokan_store_reviews: 5 dokan_store_support: 8 elementor_library: 2 feedback: 363 global_product_addon: 9 groovy_menu_preset: 1 is_search_form: 4 jetpack-testimonial: 1 mailpoet_page: 1 mas_static_content: 28 mycred_badge: 1 mycred_rank: 1 nav_menu_item: 367 oembed_cache: 3 omapi: 1 page: 34 post: 5 product: 935 product_variation: 599 pscw-size-chart: 11 restriction: 1 revision: 38 shop_coupon: 16 shop_order: 509 shop_order_refund: 2 shop_subscription: 1 size-chart: 10 um_directory: 1 um_form: 3 user_registration: 1 vc_grid_item: 1 wc_product_table: 1 wfacp_checkout: 1 wffn_ty: 1 wpforms: 2 wp_global_styles: 1 wp_navigation: 1 yith_wcan_preset: 3 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (28) Redux Framework: by Team Redux – 4.4.10 Advanced Woo Labels: by ILLID – 1.82 AIOSEO – Image SEO: by All in One SEO Team – 1.1.8 Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3 All in One SEO Pro: by All in One SEO Team – 4.4.2 Cities Shipping Zones for WooCommerce: by Condless – 1.2.4 CredPal Pay: by Emmanuel Okhamafe – 1.1.0 Customer Reviews for WooCommerce: by CusRev – 5.38.5 Dokan: by weDevs – 3.9.3 Dokan Pro: by weDevs – 3.7.24 Electro Extensions: by MadrasThemes – 3.2.5 Font Awesome: by Font Awesome – 4.4.0 WPBakery Page Builder: by Michael M – WPBakery.com – 6.5.0 Klaviyo: by Klaviyo Inc. – 3.3.3 Klump WC Buy Now, Pay Later: by Klump Developers – 1.1.0 MailPoet: by MailPoet – 4.39.0 MAS Static Content: by MadrasThemes – 1.0.5 Product Size Chart for WooCommerce: by VillaTheme – 1.1.5 Slider Revolution: by ThemePunch – 6.3.9 Richpanel for WooCommerce: by Richpanel – 2.4.9 Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.32 Swatchly – Variation Swatches for WooCommerce Products: by HasThemes – 1.2.3 TI WooCommerce Wishlist: by TemplateInvaders – 2.8.0 Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.1 Booster for WooCommerce: by Pluggabl LLC – 7.1.3 WooCommerce Product Add-ons: by WooCommerce – 4.5.0 (update to version 6.5.1 is available) WooCommerce: by Automattic – 8.3.1 WP Super Cache: by Automattic – 1.11.0 Inactive Plugins (1) Zilla Payment Gateway: by Zilla – 1.5.3 Dropin Plugins (1) advanced-cache.php: advanced-cache.php Settings API Enabled: ✔ Force SSL: ✔ Currency: NGN (₦) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) product_pack (product_pack) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #3853 – /shop-2/ Basket: #3134 – /cart-2/ Checkout: #3135 – /checkout-2/ My account: #3854 – /my-account-2/ Terms and conditions: ❌ Page not set Theme Name: Electro Child Version: 3.0.3 Author URL: Child Theme: ✔ Parent Theme Name: Electro Parent Theme Version: 3.0.3 Parent Theme Author URL: https://madrasthemes.com/ WooCommerce Support: ✔ Templates Overrides: electro/woocommerce/archive-product.php /home/yurbshop/public_html/wp-content/plugins/woocommerce-jetpack/includes/templates/cart-empty.php version 3.1.0 is out of date. The core version is 7.0.1 electro-child/woocommerce/cart/cart.php electro-child/woocommerce/cart/cross-sells.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/checkout/form-billing.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/checkout/form-coupon.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/emails/customer-completed-order.php /home/yurbshop/public_html/wp-content/uploads/woocommerce_uploads/wcj_uploads/templates/emails/customer-note.php electro/woocommerce/global/quantity-input.php electro-child/woocommerce/single-product/add-to-cart/external.php electro-child/woocommerce/single-product/add-to-cart/grouped.php electro-child/woocommerce/single-product/add-to-cart/simple.php electro-child/woocommerce/single-product/add-to-cart/variable.php electro-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php electro-child/woocommerce/single-product/add-to-cart/variation.php electro-child/woocommerce/single-product/related.php electro-child/woocommerce/single-product/up-sells.php Outdated Templates: ❌ <pre class=”wp-block-code”><code> Learn how to update</code></pre> Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-virtual-downloadable product-external-affiliate settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-12-07 21:39:56 +01:00 Options: ✔ Notes: 55 Onboarding: completed TI WooCommerce Wishlist Templates Overrides: – MailPoet Sending Method: MailPoet Send all site’s emails with: Current sending method Task Scheduler method: Linux Cron Cron ping URL: https://yurbshop.com.ng?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler Canceled: 2 Oldest: 2023-12-06 12:26:01 +0100 Newest: 2023-12-06 12:28:21 +0100 Complete: 557 Oldest: 2023-11-07 00:01:10 +0100 Newest: 2023-12-07 21:50:43 +0100 Failed: 507 Oldest: 2023-07-08 08:37:10 +0100 Newest: 2023-12-07 20:46:21 +0100 Pending: 11 Oldest: 2023-12-07 21:50:44 +0100 Newest: 2024-01-02 00:00:00 +0100 Status report information Generated at: 2023-12-07 21:50:44 +01:00 `

xue28 (woo-hc)
(@xue28)

2 years, 6 months ago

Hi @yurbshop21

Thanks for providing the requested information above.

Checking your site’s checkout page, I can see that you have several payment gateways here:

Can you please share with us what payment gateway was used for the order that triggered the error message error processing checkout, please try againfor us to point you in the right direction?

Thread Starter Olufemi
(@yurbshop21)

2 years, 6 months ago

Thanks,

Tried all the payment gateways at random and it resulting in the same error. It’s general with the payment gateways not one in particular.
Tamrat A. (woo-hc)
(@bisratlearn)

2 years, 6 months ago
Hi @yurbshop21,

Tried all the payment gateways at random and it resulting in the same error. It’s general with the payment gateways not one in particular.

Thank you for your response and for trying out the different payment gateways. I’m sorry to hear that the issue persists.

From your system status report, I see that you have quite a number of active plugins. Some of these plugins may be conflicting with WooCommerce or the payment gateways, causing the checkout error.

I would suggest the following steps:
1. Conflict Test: As previously mentioned, please conduct a thorough conflict test. Deactivate all plugins except WooCommerce and your payment gateways. If the issue is resolved, reactivate the plugins one by one to identify the conflicting plugins.
2. Check WooCommerce Template Files: I noticed from your system status report that some template files of your theme are outdated. This can cause issues with WooCommerce functionality. Please ensure that your theme and all template files are up-to-date. Here’s a helpful guide to assist you: 👉 Fixing Outdated WooCommerce Templates.
3. Tweak your PHP settings: Right now, your PHP Time Limit is set at 600, which might be a bit too restrictive, causing the process to time out. Let’s try ramping this up to 1200 and see if that does the trick. You can adjust this in your php.ini file or ask your hosting provider for help.
4. Turn on Debugging: Should the problem still be there, let’s try activating debugging in WordPress. This can help us pinpoint the issue. You can turn on debugging by adding these lines to your wp-config.php file:
```
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
```
This will create a debug.log file in your wp-content directory, logging any PHP errors or notices. For a more detailed guide on enabling debugging in WordPress, you can visit this link: 👉 Debugging in WordPress.

If the issue continues after trying these steps, please share more details, like the exact error messages you see when debug mode is on. This will help us identify and solve the problem more effectively.

Also, please share any fatal error logs (if any) found under WooCommerce > Status > Logs.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.
Thread Starter Olufemi
(@yurbshop21)

2 years, 6 months ago

Thanks!

This is resolved…

Plugin Support Shameem – a11n
(@shameemreza)

2 years, 6 months ago

Hi @yurbshop21

I’m glad we were able to help!

If it isn’t too much to ask for – would you mind leaving us a review here?

It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

Should you have further inquiries, kindly create a new topic here.

Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Checkout conflict’ is closed to new replies.