Checkout Error: “No such customer”

  • Resolved habitatraffle

    (@habitatraffle)


    11 months, 4 weeks ago

    We recently rebuilt our site and relocated it to a new host. It is setup with all new plugin software and we are in the process of getting our Stripe payment system once again working.

    I have been able to run successful test purchases using test cards, but anything on the live purchasing seems to fail. I reached out to general Woocommerce support and they have suggested I check with this thread. They did suggest an old topic which guided me to adding a line in MySql, but that did not seem to change anything. (https://github.com/woocommerce/woocommerce-gateway-stripe/pull/3110)

    At the top of my checkout page, I get the following error: No such customer: ‘cus_SVkmQs2NFDOzBs’

    Looking at the stripe Developer Logs, I have this information:
    400 X POST /v1/payment_intents

    {"error": {"code": "resource_missing","doc_url": "https://stripe.com/docs/error-codes/resource-missing","message": "No such customer: 'cus_SVkmQs2NFDOzBs'","param": "customer",

    Any guidance would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    11 months, 4 weeks ago

    Hi there!

    To get a better understanding of the issue and your setup, could you share your System Status Report? You can find it in WooCommerce > Status.
    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

    This issue often occurs when a user makes a payment while Stripe is in test mode and saves their card. Once Stripe is switched to live mode, the saved card becomes invalid because it was originally a test card being used for a real transaction.

    Can you confirm if the affected user had previously tested payments before your Stripe account went live? Also, please advise them to remove all saved payment methods from their account and try placing a new order.

    For more details, you can refer to this guide:
    https://woocommerce.com/document/stripe/customer-experience/saved-payment-information/

    Thread Starter habitatraffle

    (@habitatraffle)

    11 months, 3 weeks ago

    Absolutely! 
    Here is my pastebin: https://pastebin.com/S2wr53tc

    I do not believe that I ever saved a payment method, however, there may be many customers who did. As an attempt to try and resolve myself, I attempted to delete myself as a customer wherever I could find it, and then test again with that account. 

    I previously was able to run a successful test using test cards in test mode, but now I’m not sure if that is even working. I did not remember to test until after I attempted a live test charge. Not sure if that would create an issue or not. And since then I have tried various attempts following older similar resolved cases. 

    And it has been a very long time since I set this up from scratch. 

    I will also note that our previous site ran for maybe 5 years with the same config but updated software and plugins. 

    Part of me feels that maybe the old website was running a legacy configuration with Stripe, and now maybe the site is on a never type of connectivity while Stripe is on an older config. But that’s just my gut. 

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    11 months, 3 weeks ago

    Hi there,

    Thanks for sharing the system status report.

    I’ve reviewed the information, and I can see that your site is currently using the Stripe Payments for WooCommerce plugin by Checkout Plugins, not the official WooCommerce Stripe Payment Gateway plugin developed by Automattic (this one).

    Please note that we only provide support for the WooCommerce Stripe Gateway by Automattic. Since you’re using a third-party Stripe plugin, I recommend reaching out directly to the plugin developers for further assistance. You can contact their support team here:
    👉 https://ww.wp.xz.cn/plugins/checkout-plugins-stripe-woo/

    They’ll be most familiar with the plugin’s settings and should be able to help you resolve the issue efficiently.

    If you want to try our plugin here are step by step instruction on how to configure: https://woocommerce.com/document/stripe/setup-and-configuration/

    Thank you

    Thread Starter habitatraffle

    (@habitatraffle)

    11 months, 3 weeks ago

    Oh wow! This made all the difference. I had no idea that I was using a non-Woocommerce plugin. In fact, I’m not sure how that happened as I believe that I simply turned on the function within WooCommerce. But as much as I attempted and tried, anything is possible.

    Thank you so much for your help. At this point I believe that my issue is resolved.

    -Carey

    LovingBro (woo-hc)

    (@lovingbro)

    11 months, 3 weeks ago

    Hi @habitatraffle,

    Thank you so much for your kind words and for letting us know that the information helped clarify the situation! It’s completely understandable how these plugins can sometimes be confusing, so I’m glad we could get to the bottom of it together.

    If you need further assistance, have questions, or require anything else, please don’t hesitate to open a new forum topic or reach out. We’re always here to help you and support your business goals.

    And if you have a moment, we’d be truly grateful if you could leave us a 5-star review for the WooCommerce Stripe plugin. Your feedback helps us continue improving and supporting users like you: https://ww.wp.xz.cn/support/plugin/woocommerce-gateway-stripe/reviews/#new-post

    Thanks again, and wishing you all the best with your newly relaunched site!

Viewing 5 replies - 1 through 5 (of 5 total)

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