Checkout error: There was an error processing your order…
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Hi folks,
I’m encountering this error at checkout for a client’s site: “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”
This problem started occurring after migrating this client’s site to a new web hosting provider last week. I’ve read many forum posts regarding this error, and have tried most of the suggested solutions.
I get this error for all orders, regardless of payment gateway. PayPal and Stripe are currently installed as payment gateways. I’ve tried deactivating both, one at a time, and using Woo instead, which caused a fatal error.
I have tried switching to the Storefront theme. I have deactivated plugins.
I will post below the System Status Report and the Fatal Error Logs.
Thanks very much in advance to anyone who can provide some assistance.
SYSTEM STATUS REPORT:
### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 10.3.3 Legacy REST API Package Version: ✔ 1.0.5 Action Scheduler Version: ✔ 3.9.3 Log Directory Writable: ✔ WP Version: 6.8.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: ✔ ### Server Environment ### Server Info: LiteSpeed Server Architecture: Linux 4.18.0-553.58.1.lve.el8.x86_64 x86_64 PHP Version: 8.2.29 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 8.14.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 11.8.3-MariaDB-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### [REDACTED] ### Post Type Counts ### acf-field: 8 acf-field-group: 1 amn_wpforms-lite: 3 attachment: 370 custom_css: 2 customize_changeset: 28 dlm_download: 2 dlm_download_version: 2 elementor_library: 13 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 jp_vid_sitemap: 1 nav_menu_item: 36 oembed_cache: 55 page: 156 post: 2 product: 137 product_variation: 67 revision: 1747 shop_coupon: 7 shop_order: 647 shop_order_refund: 5 tribe_events: 1 tribe_venue: 1 tt_font_control: 1 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (27) ### Advanced Custom Fields: by WP Engine – 6.6.1 Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.5 Bandsintown Events: by Bandsintown.com – 1.3.4 Create And Assign Categories For Pages: by Sandeep Singh – 1.2.1 Custom Post Type UI: by WebDevStudios – 1.18.0 Dashicons + Custom Post Types: by Hal Gatewood – 1.0.2 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Easy Google Fonts: by Titanium Themes – 2.0.4 Elementor Pro: by Elementor.com – 3.32.3 Elementor: by Elementor.com – 3.32.5 Essential Addons for Elementor: by WPDeveloper – 6.3.3 Site Kit by Google: by Google – 1.163.0 Jetpack: by Automattic – 15.1 Redirection: by John Godley – 5.5.2 SiteOrigin Widgets Bundle: by SiteOrigin – 1.69.3 Unlimited Elements for Elementor: by Unlimited Elements – 1.5.151 Variation Swatches for WooCommerce: by Emran Ahmed – 2.2.1 WooCommerce Stripe Gateway: by Stripe – 10.0.1 WooCommerce Legacy REST API: by WooCommerce – 1.0.5 WooCommerce PayPal Payments: by PayPal – 3.2.1 WooCommerce Tax: by WooCommerce – 3.2.0 WooCommerce Shortcodes: by WooThemes Claudio Sanches – 1.0.0 WooCommerce: by Automattic – 10.3.3 Wordfence Security: by Wordfence – 8.1.0 Yoast SEO: by Team Yoast – 26.2 WP Add Custom CSS: by Daniele De Santis – 1.2.1 WPForms Lite: by WPForms – 1.9.8.2 ### Inactive Plugins (16) ### Booster for WooCommerce: by Pluggabl LLC – 7.3.1 Download Monitor: by WPChill – 5.1.4 Facebook for WooCommerce: by Facebook – 3.5.12 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 6.2.0 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 11.3.21 Maintenance: by WebFactory Ltd – 4.18 MaxButtons: by Max Foundry – 9.8.5 Meta pixel for WordPress: by Facebook – 4.1.0 OptinMonster: by OptinMonster Popup Builder Team – 2.16.21 Orbit Fox Companion: by Themeisle – 3.0.2 Product Slider for WooCommerce by PickPlugins: by PickPlugins – 1.13.56 Smart Slider 3: by Nextend – 3.5.1.29 Smush: by WPMU DEV – 3.22.1 The MOJO Plugin: by Bluehost – 3.3.0 WooPayments: by WooCommerce – 10.1.0 (update to version 10.1.1 is available) Woo Store Vacation: by MyPreview – 1.9.6 ### Dropin Plugins () ### object-cache.php: APCu Object Cache Drop-in ### Must Use Plugins (3) ### Elementor Safe Mode: by Elementor.com – 1.0.0 Hostinger Preview Domain: by Hostinger – 1.3.4 SSO: by Garth Mortensen Mike Hansen – 0.5 ### Settings ### Legacy API Enabled: ✔ Force SSL: – Currency: CAD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Enabled Features: analytics marketplace order_attribution site_visibility_badge remote_logging email_improvements blueprint point_of_sale ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 425 KB ### WC Pages ### Shop base: #587 - /shop/ Cart: #576 - /cart/ - Contains the [woocommerce_cart] shortcode Checkout: #580 - /checkout/ - Contains the [woocommerce_checkout] shortcode My account: ❌ Page not set Terms and conditions: ❌ Page not set ### Theme ### Name: Astra Version: 4.11.13 Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme Theme type: Classic theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce Stripe Payment Gateway ### Version: 10.0.1 Account ID: XXXX Account Email: XXXX Test Mode Enabled: ✔ No OAuth Connected: No Sync Enabled: ✔ Yes Legacy Checkout Experience: ✔ No Optimized Checkout Enabled: No Enabled Payment Methods: card Express Checkout: Disabled Auth and Capture: ✔ Yes Logging: NoFATAL ERROR LOGS:
2025-10-27T10:50:33+00:00 Critical Uncaught TypeError: Automattic\WooCommerce\Internal\Admin\Logging\FileV2\FileController::invalidate_cache(): Return value must be of type bool, string returned in /home/u188502597/domains/lhmrec.com/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/FileController.php:678
2025-10-27T15:18:10+00:00 Critical Uncaught TypeError: Automattic\WooCommerce\Internal\Admin\Logging\FileV2\FileController::invalidate_cache(): Return value must be of type bool, string returned in /home/u188502597/domains/lhmrec.com/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/FileController.php:678
2025-10-27T15:19:05+00:00 Critical Uncaught TypeError: Automattic\WooCommerce\Internal\Admin\Logging\FileV2\FileController::invalidate_cache(): Return value must be of type bool, string returned in /home/u188502597/domains/lhmrec.com/public_html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/FileController.php:678
The page I need help with: [log in to see the link]
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Hi @luapampten,
Thank you for getting back to us and for sharing the requested details. I went ahead and placed a test order on the staging site but did not encounter any of the errors you mentioned earlier.
I can confirm that the issue remains even when using Cash on Delivery as the only payment option.
Could you please try completing a checkout using Cash on Delivery (COD) on the staging site and let me know if the error still occurs on your end?
The topic ‘Checkout error: There was an error processing your order…’ is closed to new replies.
