Checkout error when using Promo code
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Hello, we are facing issue with checkout when trying to place order with promo code and pay with paypal.
Error message: UNPROCESSABLE_ENTITY – Should equal item_total + tax_total + shipping + handling + insurance – shipping_discount – discount.
Loom: https://www.loom.com/share/38f969972cbd42659c99143f0ab03ca4
Error log: https://privnote.com/mQpCX6Tb#xmoV85Gc7
Plugin setting (Manage subtotal mismatch): https://prnt.sc/Z8n0NAX0vDXvThe page I need help with: [log in to see the link]
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Hi @avinashdigitl,
Thank you for sharing the details.
We had a look at the log you provided, but it appears to be incomplete. The actual PayPal request payload is missing from the log. The section shown seems to relate to a subsequent payment step rather than the original request where the subtotal mismatch occurs.
To investigate this further, could you please share the following:
- The full PayPal log (especially the part containing the initial request and response related to the failed transaction).
- Your WooCommerce System Status Report (You can find it under WooCommerce → Status → Get system report)
- A screenshot of the coupon setup (specifically the rules or configuration for the promo code used in this case).
You can share the files securely here.
1. The full PayPal log
– https://privnote.com/tHk5a89X#nGmpTJoUF
2. 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See: How to create a child theme<br><br>Theme type: Classic theme<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Overrides: pure_invitation/woocommerce/archive-product.php<br>pure_invitation/woocommerce/cart/cart.php<br>pure_invitation/woocommerce/cart/mini-cart.php<br>pure_invitation/woocommerce/checkout/form-checkout.php<br>pure_invitation/woocommerce/checkout/form-coupon.php<br>pure_invitation/woocommerce/checkout/form-login.php<br>pure_invitation/woocommerce/checkout/payment-method.php<br>pure_invitation/woocommerce/checkout/payment.php<br>pure_invitation/woocommerce/checkout/review-order.php<br>pure_invitation/woocommerce/checkout/thankyou.php<br>pure_invitation/woocommerce/content-product.php<br>pure_invitation/woocommerce/content-single-product.php<br>pure_invitation/woocommerce/global/form-login.php<br>pure_invitation/woocommerce/global/quantity-input.php<br>pure_invitation/woocommerce/myaccount/form-edit-account.php<br>pure_invitation/woocommerce/myaccount/form-edit-address.php<br>pure_invitation/woocommerce/myaccount/form-login.php<br>pure_invitation/woocommerce/myaccount/form-lost-password.php<br>pure_invitation/woocommerce/myaccount/form-reset-password.php<br>pure_invitation/woocommerce/myaccount/lost-password-confirmation.php<br>pure_invitation/woocommerce/myaccount/my-account.php<br>pure_invitation/woocommerce/myaccount/my-orders.php<br>pure_invitation/woocommerce/myaccount/navigation.php<br>pure_invitation/woocommerce/myaccount/orders.php<br>pure_invitation/woocommerce/order/order-again.php<br>pure_invitation/woocommerce/single-product/add-to-cart/simple.php<br>pure_invitation/woocommerce/single-product/price.php<br>pure_invitation/woocommerce/single-product/product-thumbnails.php<br>pure_invitation/woocommerce/single-product/related.php<br>pure_invitation/woocommerce/single-product/title.php<br>pure_invitation/woocommerce/single-product/up-sells.php<br>pure_invitation/woocommerce/single-product.php<br>pure_invitation/taxonomy-product_cat.php<br><br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>blockified-add-to-cart<br><br>Daily Cron: ✔ Next scheduled: 2025-05-15 07:12:15 +01:00<br>Options: ✔<br>Notes: 187<br>Onboarding: completed<br><br>### WooCommerce Customer/Order/Coupon Export ###<br><br>Automated exports: 0<br>Custom formats: 1<br>Next export: Not scheduled<br><br>### Action Scheduler ###<br><br>Complete: 11,421<br>Oldest: 2025-04-13 13:10:09 +0100<br>Newest: 2025-05-14 13:04:09 +0100<br><br>Failed: 618<br>Oldest: 2022-07-06 11:41:50 +0100<br>Newest: 2025-03-25 13:41:55 +0000<br><br>Pending: 8<br>Oldest: 2025-05-14 18:04:11 +0100<br>Newest: 2025-05-15 08:56:02 +0100<br><br><br>### Status report information ###<br><br>Generated at: 2025-05-14 13:12:53 +01:00<br>3. A screenshot of the coupon setup
https://prnt.sc/o7MM7JTSp6yA
https://prnt.sc/PT_U2f9hFqOs
https://prnt.sc/Bau7OUAHkakx
Let me know if you need any more informations.-
This reply was modified 1 year ago by
Avinash Patel.
Hello, is there any fix for this issue please?
Hello @webtoffeesupport , Can you please advice for this issue please?
Hello @webtoffeesupport , please can you check this issue, and provide your suggestion please?
Hello @webtoffeesupport , please can you check this issue, and provide your suggestion please?
Hi @avinashdigitl,
Thank you for the details, and apologies for the delay in response.
We’re currently looking into the checkout issue with promo codes and are testing the discount rule setup to identify the cause. We’ll keep you posted on our progress.
If we need any further information to assist with debugging, we’ll reach out here.
Hi @avinashdigitl,
As we already have another active communication regarding this issue, we’ll go ahead and mark this thread as resolved. If you need any further assistance or wish to revisit this topic here in the future, please don’t hesitate to open a new thread.
The topic ‘Checkout error when using Promo code’ is closed to new replies.